This role is the primary driver of shared services transformation and supporting operational design and milestones and is highly collaborative across corporate and market-level operations, leveraging existing subject matter experts (SMEs) to aid in decision making.

• Partners with business leaders to develop and execute shared services integration plans by ensuring key milestones are met and dependencies managed
• Conducts research, develops work plans and action steps and carries them through to meet internal and external stakeholder expectations
• Leads select governance meetings and planning sessions with senior cross-functional leaders
• Manages relationships with senior business leaders to provide regular updates on progress, identify barriers and risks, recommend path forward, and influence alignment on solutions
• Provide status updates and regular reports to stakeholders
• Identifies process standardization opportunities, leads the implementation of adoption of best practices and process improvement efforts
• Manages complex, cross-functional workstreams to achieve operational readiness
• Develops and applies decision frameworks to reach discrete outcomes with broad impact on the business
• Drives work independently, determines next steps, highlights risk and barriers, and develops mitigation plan without extensive oversight
• Maintain knowledge of current and impending regulations and legislation
• Participate in the development of strategy in accordance with business goals for regulatory engagement and operations
• Provide regulatory interpretation to internal stakeholders, develop and manage work plans to meet company goals, including periodic monitoring and reporting, for adherence to regulatory requirements
• Provide regulatory expertise and guidance to internal stakeholders, answer questions with operationally relevant research and information
• Translate highly complex concepts in ways that can be understood by a variety of audiences
• Resolve highly complex business problems that affect clinical and operational processes and functional requirements
• Prepare documents and develop Executive level updates and reports
• Initiate and advance innovative recommendations for cross-functional/cross CDO process improvements

Required Qualifications

• 5+ years with health care regulatory and compliance matters, current knowledge of managed care operations and industry drivers
• 3+ years of direct experience leading designing, coordinating, and implementing complex work plans with short timelines and involving multiple contributors
• Proven excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
• Proven ability to drive cross-functional teams to deliver operational compliance
• Able to accommodate and manage ambiguity, to work on abstract problems across functional areas and conceptualize/implement solutions
• Ability to multi-task in a fast-paced, rapidly changing environment
• Ability to speak effectively before groups of customers or employees of the organization
• Adept at understanding complex concepts and situations presented by the business environment
• Objective, collaborative approach. Ability to adapt in a dynamic and high-growth environment
• Superior analytical, organizational, and problem-solving skills
• Experience managing multiple projects/tasks. Proven history of successful results in managing issues and driving strategic program initiatives

Preferred Qualifications

• Supervisory experience, accountability for the performance and coaching of others
• Direct experience in health plan operations
• Experience leading and facilitating work plans and the efforts of multidisciplinary teams
• Ability to read and interpret CMS, DMHC, DHCS regulations and direct experience meeting expectations
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy