In this role, you will be responsible for the Order to Cash Operations of the account, requiring excellent knowledge on ERP Applications, workflow tools etc. Focus on continuous process improvement and adaptive to change is the key. Develop, manage and sustain effective working relationships in the organization and actively collaborate closely with the Client. Tower lead for any one or more of the OTC processes (Invoice to cash, billing, collections, credit, cash, dispute and deductions) and be responsible for day-to-day operational delivery, people and process management along with Client expectation management.

• Responsible for strategic planning, execution, project management, and re-engineered operations for large business processes. Prior experience managing processes with 50+ employees.
• Manage budgets, allocate resources to projects, and plan to effectively deliver services within budgetary limits.
• Effectively resolve internal and external customer issues and negotiate contracts.
• Drive transformation, best practices framework, case studies, benchmarking for making processes more efficient and effective.
• Proven ability to analyze operational business requirements, identify potential opportunities, and develop innovative cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings to drive business metric improvements and delivering significant business impact results
• Review collection reports ascertaining the status of collections and balances outstanding to ensure compliance with the credit & collection policy. Develop a strategy to improve AR and reduce bad debts. Proven ability to manage a Large AR portfolio.
• Lead all aspects of business operations including planning, tracking, supervising, performance reviews, controlling, reporting, and delivering to business and clients, and accountable for the global production environment, ensuring proper change control, monitoring, availability, future growth, and capacity.
• Accountable to oversee daily, weekly, and monthly project reports analyzing team’s performance and productivity, quality scores, and business results. Direct and coordinate with managerial teams on continuous improvement projects, providing guidance and direction to managers on setting performance standards and monitoring performance
• Manage the preparation of all related month-end reports as part of the month-end close process.
• Collaborate with other departments on accounting and finance-related projects. Participate in the annual audit. Completes all A/R related audit schedules according to a timeline set forth
• Oversees creation and implementation of standard operating procedures for business operational departments, process maps, policies, and procedure manuals, and leveraged in day-to-day operations.
• Support sales/solution teams with OTC expertise while pitching capabilities to prospective new business partners/clients.

Minimum Qualifications

• Bachelor’s degree in Accounting, Finance, or Business.

Preferred Qualifications

• At least 10 years Management level experience in US Healthcare Industry
• Must be able to perform accounting and financial calculations, including determining interest rates, payment schedules, etc.
• Knowledge of bankruptcy filing laws
• Sound financial analytical skills and problem-solving skills.
• Must be self-directed and possess the ability to make independent business decisions.
• Must be able to effectively communicate in writing and verbally to senior management.
• Proficient in Microsoft Office 2007 applications, including Excel, PowerPoint, Word, etc.
• Ability to read and interpret credit reports, financial statements and other financial or accounting related information.
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.