The Sr. Manager, People Operations (SMPOPs) leads a networked team to drive adaptive, simplified and efficient people operations in support of our Family of Companies business objectives in a mobile first, hybrid business model. The SMPOPs has oversight over key objectives and functions within People Operations – including HR systems, compliance, process management, employee lifecycle management and payroll – and is responsible for managing the day-to-day business relationships and internal systems supporting these functional areas. The ideal candidate has experience with leading teams and improving processes in a proactive and collaborative way. Further, the successful candidate will have proven systems thinking capability, understand the compliance risks within HR and payroll, and will employ a people first approach to the systems our employees use daily.

• Lead the planning, execution and management efforts for efficient people operations delivered via Shared Services model.
• Ensure that People & Performance (P&P) strategy, services and initiatives align as appropriate across the FoC. Provide strategic advisement for organizational planning and development initiatives in support of key business goals and initiatives.
• Build credibility and trust by resolving operational concerns through reliable and prompt resolution, clear documentation and follow-through.
• Plan, direct and supervise activities relating to the administration and maintenance of payroll and all other People Systems-based functions to include standards, policies and procedures.
• Develop, implement and manage programs in a manner that ensures compliance with regulations, cost effectiveness, efficiency, and internal equity among employees.
• Directly or indirectly manage all FoC People Operations Team: set performance expectations, provide feedback, coaching and guidance, take corrective action as needed. Serve as a role model and thought leader on people and performance issues and coach team in their professional development. Ensure job responsibilities and expectations are clearly defined and communicated, work is assigned and distributed appropriately, staff is appropriately trained, and performance issues are addressed in a timely manner.
• Design and execute strategies to facilitate employee adoption of workplace changes in alignment with transformation of organizational goals, processes and / or technologies.

• Promote proactive approaches using Workday HRIS and other P&P systems to solve business needs/problems, while also enhancing the understanding and acceptance of system capabilities. Manage and drive P&P system implementation and expansion. Collaborate with respective teams to develop, configure, implement and modify system requirements.
• Apply a data-driven mindset to assess organizational metrics and provide insights to the business. Analyze trends and metrics as part of P&P leadership team to develop solutions, programs, and policies.
• Develop, prepare, generate and analyze ongoing and ad-hoc special reports pertaining to employee personnel information and data. Effectively utilize the data processing systems to obtain, store and analyze pertinent data and information.
• Ensure HRIS and related P&P system compliance with established role-based access and security management protocols per FoC standards. Partner with internal and external information security and privacy teams to ensure privacy and confidentiality of employee data.

• Manage all aspects of compliance with regulating bodies, federal, state and local employment laws and regulations, including accurate and timely submission of required reporting. Oversee the HR compliance calendar and be proactive in meeting designated timeframes and deadlines.
• Oversee internal audits and ongoing maintenance of employee records, standards, policies and procedures.
• Oversee updates to the FoC Employee Handbook as needed to reflect business needs and legal requirements. Ensure policies and procedures are consistently administered, aligned with organizational goals, and in compliance with professional standards, state and federal regulations and other requirements. Partner with P&P management on strategic review of key functions within the companies to assure compliance with HR policies and governmental laws/regulations.
• Maintain and expand knowledge and understanding of existing and proposed federal and state laws/regulations affecting human resource management. Identify trends that could affect organizational objectives and/or operational resources. Interpret appropriate laws and policies and advise management and employees accordingly.

• 5+ years’ experience in human resources management, 3 years of which must have been in a responsible HR operations/systems position.
• 2+ years’ experience in a supervisory position.
• A proven track record of meeting and exceeding goals in a fast paced, dynamic environment is a must.

• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience
  and discretion when dealing with confidential and sensitive matters.
• Proficient in Microsoft Office (Outlook, Word, Excel, etc.). Ability to quickly learn new software programs as needed.
• Consistently demonstrate good judgment and decision-making skills while maintaining the highest level of confidentiality.
• Leadership skills with steadfast resolve and personal integrity.
• Effective in multitasking and managing day-to-day responsibilities without supervision; Ability to work independently and to be flexible in changing work priorities.
• Strong understanding of business planning and regulatory issues.
• Solid comprehension of data analysis and performance metrics.
• Proficiency to diagnose problems quickly and have foresight into potential issues.
• Possess superior time management and organizational skills.
• Strong quantitative, analytical, and problem-solving skills.
• Excellent written and verbal communications skills; frequent proofreading and checking documents for accuracy.
• Aptness to deliver outstanding customer service and professionalism in all interactions.
• Personable; able to work comfortably with individuals at all levels within the organization and to work in a team-oriented setting and collaborate with peers/leadership.
• Must be highly detail oriented.
• Strong interpersonal skills.

• Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Utilize computer and cell phone (iPhone) for effective communication.

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend any required training