As the Senior Manager of Talent Operations (EMEA) you will help build and deliver a frictionless employee experience spanning across the employee lifecycle for our teams in EMEA. You will have a critical role on the operations leadership team and will play a part in building out a global “shared services” model.

• Lead People Services (Shared Services) delivery for the EMEA region
• Coach, manage and develop a team of people operations professionals, with a focus on high-quality service delivery across the employee lifecycle including operations, benefits, compensation, and more.
• Define and monitor metrics and SLAs to measure success of the team and provide insights for decision-making.
• Drive continuous improvements focused on automation, standardization and scalability that improve Toaster experiences, increase efficiency, and ensure compliance with local laws and customs.
• Build strong relationships with stakeholders across the People Team, Legal, Finance, and Business teams to influence change and drive the adoption of an evolving service delivery model.
• Be the local subject matter expert that can influence Global COEs on program design that is locally relevant and compliant while aligned to global principles.
• Partner across the People & Places team globally to prioritize and deliver on a variety of small to large, complex, integrated People team initiatives.

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience
  • At least 7 years of experience in managing People Operations/Shared Service Functions
  • 5 years of proven people management and leadership experience in a global organization.
• Experience operating in a matrixed structure.
• Expertise in Global HR Transformation, strategy, design and transition of People Operations to create value for the organization
• Manage compliance with labour regulations, GDPR requirements and best practices to ensure Toast remains compliant.
• Familiarity with Sox and have managed programs and processes that are Sox compliant
• Understanding of HR Technology, HR reporting, workflow, and auditing requirements (experience with Greenhouse, Workday and ServiceNow is valuable)
• Excellent analytical, problem solving and decision making skills with a strong attention to detail.