By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller!

Purpose of the Position

• The Senior Manager of Platforms and Assurance is responsible for the strategic management, governance, and optimisation of digital platforms within our shared services environment. This role ensures platforms deliver consistent, efficient, and high-quality services to internal stakeholders while maintaining compliance, mitigating risks, and driving innovation. The position plays a critical role in aligning platform capabilities with the organisation’s shared service goals, fostering collaboration, and ensuring operational excellence.

Key Performance Objectives Platform Strategy and Development

• Develop and execute a comprehensive platform strategy aligned with shared service goals.
• Drive the adoption of scalable, integrated platforms that streamline shared service delivery and improve user experience.
• Lead platform modernisation efforts, including system migrations and the adoption of automation technologies.
• Evaluate emerging technologies to identify opportunities for enhancing shared service delivery.
• Oversee the lifecycle management of shared service platforms, ensuring timely upgrades and enhancements.

Governance and Assurance

• Establish governance frameworks and policies tailored to the shared services environment.
• Ensure platforms comply with data privacy regulations, industry standards, and organisational policies.
• Conduct regular risk assessments and assurance reviews to identify and address vulnerabilities.
• Develop and implement robust access controls and user permissions for all platforms.
• Manage audit processes and ensure findings are addressed within established timelines.

Performance Management

• Define and monitor KPIs for platform performance, focusing on reliability, user satisfaction, and efficiency.
• Oversee incident resolution processes, ensuring minimal disruption to shared services.
• Lead root cause analyses for platform-related issues and implement preventive measures.
• Optimise resource allocation and platform configurations to meet demand spikes and changing business needs.
• Implement real-time monitoring tools to track platform health and performance.

Collaboration and Stakeholder Engagement

• Partner with shared service leaders to understand and prioritise platform requirements.
• Act as the liaison between shared services, IT, and external vendors, ensuring alignment and effective communication.
• Facilitate cross-functional workshops to identify and address platform-related challenges.
• Manage vendor relationships, negotiate contracts, and ensure SLAs are met.
• Communicate platform strategies, updates, and performance metrics to executive stakeholders.

Team Leadership and Development

• Lead a team of platform specialists and assurance experts, fostering a culture of innovation and collaboration.
• Recruit, train, and develop team members, ensuring they are equipped to manage emerging platform technologies.
• Create a knowledge base of best practices for platform management in a shared services context.
• Conduct regular performance reviews and provide ongoing coaching and mentorship.
• Promote continuous learning and upskilling to keep the team ahead of industry trends.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• When required, initiate disciplinary processes for team members calling on support from HC when required.
• Motivate team members and ensure that their efforts are recognised.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (advanced degree preferred).

Experience

• 8-10+ years of experience in platform management, IT assurance, or shared services operations.
• Professional certifications such as ITIL, COBIT, ISO 27001, or cloud platform certifications (e.g., AWS, Azure) are advantageous.
• Proven track record of leading platform strategies and managing platform governance in a shared services environment.
• Experience managing large-scale platform projects and cross-functional teams.

Technical Competencies

• Strategic planning and execution for platform development and optimization.
• Strong understanding of shared services processes and operations.
• Expertise in platform governance, risk management, and assurance.
• Exceptional analytical and problem-solving skills.
• Effective stakeholder management and communication abilities.
• Leadership skills with a focus on team development and cross-functional collaboration.
• Knowledge of data integration, analytics tools, and automation technologies.