We are seeking a highly experienced and motivated Senior Manager to lead our Service Excellence organization. The ideal candidate will have a proven track record in leading transformation efforts within the finance sector and possess the skills necessary to manage global shared services. This role is pivotal in driving operational efficiency and excellence across accounting and broader finance

• Lead the Service Excellence organization with a focus on transforming financial processes and operations.
• Develop and implement strategies to enhance service delivery and operational efficiency.
• Drive finance process transformation initiatives to streamline workflows and reduce costs.
• Identify and implement best practices and innovative solutions to optimize financial operations.
• Design and lead continuous improvement programs to foster a culture of excellence and agility within the finance function.
• Collaborate with GPO’s, OPO’s, satellites and others cross-functional teams to drive continuous improvement initiatives.
• Continue to evolve Performance dashboard and other KPI’s to drive actions and provide visibility to teams and users of accounting services.
• Monitor and report on key performance indicators, ensuring targets are met or exceeded.
• Partner with Site Lead to ensure alignment
• Undertake ad hoc projects as required to support the broader finance organization

Required

• Minimum 14 years of work experience in Service Management and Finance Service Delivery with good understanding of finance processes, dependencies between processes, process improvement and operational excellence.
• Proven experience leading large scale cross functional projects in a global organization
• Bachelor’s degree in finance, Business Administration, or a related field; MBA or other advanced degree preferred.
• In addition to the technical expertise required, the successful candidate for this role will excel in several key soft skills that are essential for achieving service excellence. These include:
  • Leadership and Vision: Demonstrated ability to inspire and lead a diverse team towards a shared vision. Capable of fostering a culture of collaboration and continuous improvement.
  • Communication: Exceptional verbal and written communication skills, with the ability to effectively convey complex information to stakeholders at all levels of the organization.
  • Problem-Solving: Strong analytical and critical thinking skills, with a proven ability to identify issues, develop solutions, and execute them efficiently.
  • Emotional Intelligence: High level of emotional intelligence, with the capability to manage one’s own emotions and understand and influence the emotions of others.
  • Adaptability: Flexibility to adapt to changing environments and priorities, with a proactive approach to embracing innovation and new methodologies.
  • Interpersonal Skills: Ability to build and maintain strong working relationships, both within the team and with external partners, promoting a collaborative work environment.
  • Conflict Resolution: Skilled in navigating and resolving conflicts constructively, ensuring a positive outcome for all parties involved.
• Must be a collaborator and able to work with multiple teams, cross function in a matrix organization structure.
• Certification in process analysis, project management (e.g., Lean Six Sigma, PMP)
• Exceptional leadership and team management skills, with the ability to motivate and inspire others.

Preferred

• Proven experience in leading global multi-functional shared services in finance, with a strong understanding of best practices and industry standards.
• Enterprise Transformation/Finance Transformation/Consulting
• Strong empathy skills and situational awareness; understands the impact of change on people