Global Business Services (GBS) designs, builds and operates consistent end-to-end business solutions for adidas, delivering services in the areas of finance, non-trade procurement and human resources.

• Design, develop, and implement ServiceNow solutions based on business requirements.
• Customize and configure ServiceNow modules, workflows, forms, and business rules.
• Collaborate with stakeholders to gather requirements for ServiceNow applications.
• Analyze requirements to prioritizes and owns the product backlog.

BUSINESS ANALYSIS

• Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
• Drives the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and identifies options for consideration.
• Drives selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
• Defines and manages scoping, requirements definition and prioritization activities for initiatives of medium size and complexity.
• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritization of requirements.

RELEASE AND DEPLOYMENT

• Drives improvements of UAT process, tools and methods and information with all parties involved.
• Ensures release processes and procedures are maintained.

RELATIONSHIP MANAGEMENT

• Creates stakeholder engagement/communications plan.
• Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
• Collects and uses feedback from customers and stakeholders to measure effectiveness of stakeholder management.
• Develops and enhances customer and stakeholder relationships.

People management / Resource management:

• Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
• Provides team members/direct reports with clear direction, coaching and targets that are aligned with business needs and GBS objectives.

Key Relationships:

• GBS Center Leads
• GBS Operations (Porto/Dalian/NAM/LAM)
• GBS Functions (HR, Finance, P2I, I2C)
• Global IT

Knowledge, Skills and Abilities:

• Analytical thinking, solution oriented, clear, and structured way of working
• Strong ability to gain understanding of customers’ business processes and unmet needs, while also managing expectations and scope.
• Strong ability to develop and present new ideas, concepts, approaches, and solutions.
• Strong experience with agile development methods and with cross functional and regional projects.
• Ability to drive efforts under limited guidance.
• Excellent interpersonal skills & relations with ability to work effectively with stakeholders in complex, fast-paced organizations.
• Fluent in English both verbally and written.

Requisite Education and Experience / Minimum Qualifications:

• About 10+ years of overall experience, with 5+ years of relevant work experience within the field of IT and Product Ownership.
• University degree in Business/Computer Science/Information Technology or equivalent.
• Experience in leading, developing, and coaching teams.