Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.

Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.

• Work in partnership with GBS & functional IT stakeholders, you will identify, prioritize, model and document business processes and data requirements.
• Ensure requirements are understood, developed, tested, and delivered to specification.
• Build upon & simplify ServiceNow platform configurations, leveraging Agile methodology to learn & improve.
• Leading & manage initiatives on time, quality, scope & cost, in collaboration with GBS business partners and functional IT stakeholders.
• You will work closely with the ServiceNow platform team, external vendors and stakeholders to plan, manage, and deliver changes.

• Excellent relationship & stakeholder management skills, able to create and nurture good working relationships with cross-functional multi-location teams.
• Strong process development skills with focus on adoption, sustainability, and scalability of processes
• Experience with multiple ServiceNow modules & capabilities is helpful.
• Experience with SAAS solutions – “Configure, don’t Customize” mindset.
• Knowledge of Service Management processes and best practices.
• Knowledge of platform management practices, agile methodology, technology and supporting industry principles
• Critical thinking & analytical problem-solving skills. Ability to prioritize and balance multiple priorities.