Serving customers since 1947, The Pasha Group is a family-owned diversified global logistics and transportation services company. The Pasha Group’s Mission is to be a leader in providing customized, cost-effective and profitable value-added services to the automotive, maritime, and relocation industries through the integration of Pasha’s network of global logistics entities and strategic partners. Our continuing investment in our employees, technology, facilities and equipment enhances our productivity, leading to increased quality and profitability, for Pasha and for our customers, whose satisfaction is fundamental to our business. Our name stands behind every move.

We are seeking a Senior Manager to join our growing Shared Services team that will be responsible for overseeing the management and coordination of multiple complex and multi-faceted departments within the Shared Services Center

• Manage and support functional teams in support of multiple business units. Provide operational support and guidance to ensure that each team has the necessary tools, competencies, and training to meet the established service level agreement targets.
• Continuously monitor and analyze appropriate KPIs that may include call volume and workload forecasts. Adjust schedules and manage appropriate staffing levels to maximize efficiency and ensure performance of service level agreements (SLAs).
• Coordinate timely, accurate, and complete AR invoicing and cash application, resolve billing discrepancies, reconcile/distribute reports, and manage AR close processes as required. Oversee and support all quality and financial audit processes.
• Oversee the operational and administrative support processes of assigned customer accounts.
• Ensure that work performed is continuously aligned with written and oral work instructions, process flows, training plans, proper audit controls, capacity models, and service level agreements.
• Maintain ongoing open dialogue with Business Unit Managers to ensure understanding and alignment with service goals and requirements, perceived service quality, and client satisfaction.
• Communicate and report service, volume, and performance data to client Business Units on a consistent and timely basis.
• Identify and drive process improvement and support a proactive culture of continuous improvement; perform root cause analysis and identify corrective actions in an effort to mitigate recurring issues.
• Identify and champion recommendations to improve the efficiency of all assigned departments; Ensure processes are customer focused and meet customer’s requirements.
• Ensure timely and accurate conveyance of information to stakeholders, including service partners and internal & external customers.
• Proactively engage in regular and consistent coordination with business leaders to ensure effective service delivery and develop effective, scalable and sustainable solutions for evolving business needs being served by the SSC.
• Develop and maintain strong internal and external customer relationships to support and improve revenue opportunities for the company.
• Develop synergies between assigned departments and other functional groups and business units to improve the overall efficiency and effectiveness of the SSC.
• Maintain a healthy office culture by effectively recruiting, orienting, training, and recognizing employees; maintain a safe, secure, and legal work environment; develop personal and professional growth opportunities.
• Coordinate the adjustment of staffing levels and load balancing to maximize efficiency and performance, develop training plans, and manage against established policies and procedures.
• Foster a continuous learning environment through commitment to effective, high quality training and development of new and existing employees.

• 7+ years’ relevant experience with increasing responsibilities in operations management in a similar or related industry, preferably logistics or relocation based required
• Substantial experience with Call Center, Accounts Receivable, Cash Application, and Collections management required
• 4+ years’ experience managing multiple large departments required
• Experience managing a remote or geographically dispersed team required