The Senior Manager, Shared Services is responsible for conducting proper due diligence activities for loan proposals, amendments, and annual reviews. He or she analyzes and recommends high quality service requests and supports the Business Development team in developing effective solutions to satisfy customer requests while adhering to the Bank’s policies and guidelines.

• Underwrite high-quality loan proposals by analyzing and conducting proper investigations and due diligence.
• Authorize, decline, or recommend service requests within established parameters and ensure a high level of analysis and due diligence on all loan modifications, disbursements and annual reviews.
• Evaluate applications and provide proactive solutions to restructure agreements, mitigate risk, and minimize losses in collaboration with the credit department, business centers and other internal colleagues.
• Maintain relationships with business center personnel, colleagues, and internal partners to foster teamwork, the pursuit of common objectives and the consistent application of policies.
• Keep abreast of changes to policies, procedures and economic trends that may have an impact on BDC.
• Follow up on outstanding file items in accordance with BDC policies, procedures and audit guidelines, ensuring forms and information are accurate and complete, conditions are met and signatures are obtained.
• During the annual review of the client’s file, ensure the profitability of the portfolio by monitoring the clients’ lending activities, identify new business opportunities (financing and/or consulting) and act to retain existing clients.
• Take action to address potential risk situations such as arrears, risk deterioration and significant negative change in financial results.
• Coach, mentor, and share expertise with team members.

• Bachelor’s degree in commerce, business administration or accounting
• 3 or more years of relevant experience
• Sound credit judgement and business acumen.
• Ability to provide high quality customer service.
• In-depth knowledge of banking products, services, policies, processes, and procedures
• Ability to be flexible in order to adapt to a constantly changing environment.
• Good time management and priority setting skills to manage multiple files and meet critical deadlines.
• Bilingualism is an asset (French and English)