Who we are? As the world’s largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

• Lead a variety of strategic and special projects within the RU, and across the organization, that ensure successful completion of assigned objectives. Collaborate with key enterprise functions and translate strategy into specific actions to take place within the business unit or functional level. Develop scope, plan, and execute multiple, ongoing, and short-term projects from conception to completion. Provide analysis and suggest resources that help drive and support the initiatives. Manage said initiatives to implementation timelines and report on status, risks, and key issues. Strategic and special projects including but not limited to:
• CAP’s International Initiative’s program – develop the annual list of initiatives in conjunction with EXOP, ELT, and key stakeholders and then manage the program, coordinating with project leads, to resolve issues, coordinate resources, and ensure broad awareness and communication and achievement of outcomes.
• Employee Survey – Facilitate and document the RU’s response and action planning for the biannual survey.
• MDM initiatives such as delivery of accurate results for data extracts, data standardization/consolidation efforts, all of which conform to CAP and industry standards.
• Quality Week – Lead efforts to plan and execute activities in collaboration with the extended CAP Quality Team; ensure activities meet the needs of the organization and demonstrate our quality culture.
• Manage the division’s analytical functions including assembling and synthesizing data into actionable information for the RU and broader CAP organization.
• In collaboration with management, propose, implement, collect, and monitor existing and new data that demonstrate division quality and organizational service objectives.
• Using Tableau and other tools, coordinate quantitative and qualitative operational analysis for core strategic issues. Where possible, contrast metrics with outside industry.
• Strengthen current analytics and reporting for RU departments and lead the RU/cross-org Tableau user group.
• Analyze divisional services from a customer satisfaction perspective to ensure that support continues to be of the highest standard of service excellence, at the lowest cost, offering value over an outsourced supplier.
• Share information that assists the RU and the CAP organization with operational and service data related to products and website enhancement efforts; providing VP, leadership, and key stakeholders as needed reports on trends and customer feedback.
• Manage the Shared Services use of CAP’s Quality Management system (Reliance) and provide oversight of quality processes to help management ensure services are provided in an effective and efficient manner.
• Assist RU staff with developing new/modifying existing procedures,
• Respond to quality, CAPA and Code Blue needs
• Conduct training and education as it relates to quality processes, audits or quality data, including updating information on the CAP intranet pages.
• Monitor the annual review of procedures and RU document control
• Ensure adequate resources are available to accomplish objectives within policies, budget, and operating procedures. Hire, terminate, coach, evaluate, and develop staff to meet desired unit objectives. Set goals and provide feedback to staff regarding performance objectives.
• Maintain appropriate intra- & interdepartmental communications and strong collegial working relationships with all areas of the CAP to ensure continuity and effectiveness of programs and services.
• Perform other related duties as assigned.

Personal:

• Ability to work independently with high motivation/self-initiative in addition to effective time management skills.
• Excellent interpersonal, communication, and presentation skills.
• Able to analyze and make sound judgments & decisions in a variety of situations.
• Well-developed analytical and critical thinking skills.
• Excellent decision making and organizational skills.
• Use of diplomacy and tact in dealing with difficult conversations.

Professional:

• Demonstrated success in planning, leading, and providing project management support for large scale, complex programs.
• Demonstrated ability to develop creative solutions to a variety of complex problems.
• Ability to influence with authority, in lieu of direct control and provide program/project management oversight.
• Able to work with all levels of management and organizational leadership.
• Demonstrated ability to negotiate requirements, resolve conflicts, and balance diverse needs.
• Able to assemble, advise, evaluate, restructure, and coach project teams in a complex environment.
• Adaptability and flexibility to changing needs or priorities.

Technical:

• Solid use of Microsoft products and other software applications, strong IT orientation.
• Strong aptitude for analytical analysis and presentation formats for data that informs
• Knowledge of quality practices and systems (eg. Lean, Six Sigma, TQM)

Education / Experience

Education:

• BS/BA and MBA, or equivalent experience in management.

Experience:

• 5 or more year’s relevant, increasingly responsible management experience in a multi-disciplined, service or operations environment necessary.
• 5 years quality or performance improvement management experience preferred (Lean, Six Sigma, Total Quality Management, ISO, etc.) with quality management certification(s) (Six Sigma, ASQ, etc.) a plus.