NYGCI team has industry experts with the insights and capabilities to help transform the Fortune Global 500 companies. Our team harnesses the power of technology to drive innovation, deliver cutting-edge solutions and increase productivity.

• Overall process owner & approver on process improvements for SCM CC Operation as well Shared Services Management
• Conducts Regular Process Reviews & Process Checks for Country Specific Customer Care Processes
• Streamline Instrumentations APAC & Demopool Asia (QBS SCM) process
• Top level escalation for local business partners & stakeholders for QBS APAC SCMCC Shared Services
• Main Point of Contact for SCM & Order to Cash activity transitions
• Leads data gathering & analytics on Supply Chain & Customer Care scope of operations
• Reviews Master Control documents & ensure these are up to date & complete
• Independently represents QBS SCM CC APAC in Senior Leadership Meetings
• Cascades top level company strategies & creates team KPIs to support company objectives
• Leads yearly strategic & tactical planning for the QBS SCMCC APAC Team & ensure Company goals are aligned with the team goals & action plans are in place to support Company targets & objectives
• Forecasts and plans for budget on the Supply Chain, Customer Care & Demopool APAC assigned cost centers
• Manages budget & approves expenditures, reviews workload capacity & manages workforce
• Actively participates as a member of the Management Committee in QBS Manila

• Degree in Supply Chain, Engineering, Business Management or equivalent
• Minimum 8 years of Supply Chain & Customer Care operations experience, with at least 4 years managerial experience in a shared service environment of a multinational organization setup to support Asia Pacific region
• Strong people management, analytical, organization & problem-solving skills
• Excellent interpersonal & leadership skills with an ability to communicate processes, timelines & schedules clearly
• Ability to develop, analyze & apply data to make decisions in alignment to meet service requirements while consistently achieve operational requirements
• Profound understanding of customer support processes & related systems (i.e. SAP and SalesForce.com)
• Strong MS office applications & presentation skills
• Proficient in English
• Customer Focus with strong leadership skills
• Can lead objective-oriented exchange of information & initiate interdisciplinary & international communication networks within the organizational unit, with international partners on a regular basis
• Can conduct expedient, structured & efficient strategic oriented discussions & difficult negotiations in order to achieve the desired results
• Communicate in a constructive manner in the event of dispute resolution
• Mediates escalated situation
• Must be willing to work in McKinley West, Taguig