As the Senior People Services Manager, you’ll lead and develop our Recruitment and People Customer Services (PCS) team.

First-Class Service: We’re committed to providing professional and customer-focused people services. You’ll play a pivotal role in making this happen.

Innovation: Get ready to explore multi-channel recruitment approaches, leverage social media, and lead marketing strategies to attract diverse talent.

Collaboration: Build strong relationships with HR colleagues and key stakeholders across our Constabularies. Your insights will shape our organisational strategy.

About You

• You’re a strategic thinker who thrives on continuous improvement.
• You embrace technology to enhance customer experiences.
• You love to network and bringing fresh ideas back to the table.
• And most importantly, you’re passionate about making a difference.

Essential Criteria

• Level 7 Advanced CIPD or equivalent experience (Chartered/Fellow)
• Proven experience of leading and developing a high performing recruitment function and managing recruitment in a complex organisation
• Proven experience of leading a HR Shared Services function in a complex organisation
• Extensive experience of developing and implementing people services strategy and plans
• High level written and verbal communication, interpersonal and presentation skills including the ability to produce and share complex information and inspire and manage people
• Excellent analytical skills with an aptitude for developing innovative solutions to complex issues and contributing to strategic planning
• Demonstrate the ability to take personal responsibility for making things happen and achieving results
• Ability to work under pressure, effectively managing and taking ownership of conflicting priorities with confidence and resilience
• Experience of successfully planning and implementing change
• Experience of managing budgets, funding, and resources
• Ability to travel throughout Norfolk and Suffolk, including remote locations and flexibility to work outside of normal office hours as requested

Desirable Criteria

• An understanding of the social, economic, and political environment of the Police Service and working with Trade Unions or Staff Groups
• Experience of dealing with financial accountability and procurement systems within a public sector environment