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Senior Product Manager, Grading Operations
2 years ago
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This position is located at the PSA office in our Santa Ana headquarters. We believe that there is significant value in in-person collaboration especially for the highly cross-collaborative and complex projects this person will be driving. Thus, we are only considering local candidates that can travel to the office 3 days a week. This will be discussed further as part of the recruiting process.
- Developing system and operational processes in collaboration with Operators and business partners; and implementing mechanisms to improve processes at scale.
- Leading strategic roadmap prioritization processes with senior leadership
- Partnering with technical teams to build innovative solutions, managing multiple stakeholders
- Combine superior communication skills with the analytical horsepower to break down complex operational problems and possess a high sense of ownership and will to get stuff done.
- 5 – 7 years of experience as a product manager with at least 2 years of experience with products related to supply chain and/or manufacturing.
- Expertise in designing with enterprise systems like CRMs, ERPs, Manufacturing Systems as well as with third-party API integrations and API documentation. Experience with chatbot and similar conversational AI tools is a plus!
- Led the ideation, development, and launch of innovative technical solutions to support supply chain and fulfillment operations
- Managing external vendors and cross-functional internal teams on scalable implementation projects through effective communications and alignment towards a shared vision
- Can operate within a enterprise ‘shared services’ architecture, with a “Get it Right” mentality and passion for delivering customer delight (for internal and external customers)
- Ability to gather, analyze and interpret data to make decisions to inform product opportunities