Nippon Express Group is a global organization with presence in all continents, and we seek diverse individuals who can work across geographical and cultural boundaries.

This global role will support Global Business Solutions’ program management function for customers within the group of Global Account Management (GAM) and Global Target Account (GTA). This requires collaboration with other regional program management team to achieve an aligned and consistent global performance requirement for each customer in GAM and GTA group.

This position requires individuals who are independent, good interpersonal skills, agile, adaptable and has a curious mind to be creative in issue resolutions in a matrix organization.

• Team management
• Direct: Program managers and program analysts in GBS and shared services that supports GBS customer program and Control Tower.
• Indirect: Program management team in other regional sales organizations, mainly for best practices and knowledge sharing, and alignment of program management strategies.
• Team responsibilities in customer KPI reporting, operational reporting, and operational issue resolution.
• Ensure team complies to reporting needs, look at trend analysis for operational concerns as well as provide solutions directly to customers and operational teams.
• Drive report automation with Business Intelligence team and IT.
• Train and mentor program managers and program analyst to produce best in class program management team in NX.
• Support account manager with process documentation, presentation materials for Monthly Performance Review (MBR)/Quarterly Business Review (QBR), and other customer program needs.
• Onboarding of add-on customer business to existing customer program, coordinating across stakeholders and supporting functional units.

Personal Qualities

• Excellence process and system mindset.
• Methodological and has attention for details.
• Discipline, independent and able to work with minimal supervision.
• Agile and adaptable.
• Pleasant personality and able to work with people across geographical and cultural boundaries.

Professional Qualities and Experience

• Degree holder, majoring in supply chain or logistics or equivalent.
• Minimum 15 years’ experience in freight forwarding and/or logistics industry, within customer program management capacity.
• AS/400 and Cargowise One experience is a plus.
• Strong analytical skills and curious mindset for continuous improvements, not accepting status quo without validations.
• Possess skill for researching and manipulation of data analysis.
• Organized and ability to articulate thoughts.
• Ability to perform under pressure and work with deadlines.
• Familiar with Microsoft Office suite of applications, with emphasis on intermediate to advance Microsoft Excel and PowerPoint skills.
• Fluent in written and spoken English