Reveille BPO Solutions is a provider of Business Process Outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. The integrated solution approach provides enhanced value to the customers through process standardization, process simplification and process optimization. Services are provided from delivery centers in the North America and India.

• Serve as the primary contact for customer deliveries and concerns in assigned account
• Work in collabration with Offsite as well as Onsite Team
• Ensure Customer Satisfaction is received, measured and reported for action taken in timely manner.
• Achievement of the Project / account margin goals for the year
• Achievement of the margin goals through various optimization initiatives for the account
• Monthly profitability Reports to be Validated
• Achievement of the Project / account revenue goals for the year
• Formal documented succession plan for the critical roles in the program
• Talent management and Improvement ( Left Shift )
• Achievement of SLAs / KPIs for programs – All green status – Zero defect delivery
• Achievement of formal published Rention Target for the program
• Any misses to have a formal RCA based fix or a formal SIP initiative associated
• Devise & implement continuous improvement initiatives aimed at achieving key objectives –
• published and documented for outcome / benefits
• Left shift resulting in positive movement on CPP / RPP and pyramid mix as against the annual baseline
• Ensure tracking of productivity in a systematic manner and take measure to improve productivity
• Formal internal reviews for published plans vs actuals
• Ensure account maintains 100% compliance to service & security management processes defined.
• 100% adherence & implementation to QMS processes defined by organization in accounts.
• Zero Major NC in Internal and External Audit
• Value based delivery: – Identify and execute initiatives classified as Value for customer
• Demonstrate to customer on the Value delivered to customer through these initiatives
• Ensure documentation of the projects and share the same with SEPG team
• Deliver scope and Services within budget allocated for the Program
• Ability to understand the project and its requirements, articulate and communicate the same to
• internal stakeholders
• Work with Solution Architect to define the technical specification for features and functionalities
• and also determining the effort associated
• Work with Regional Delivery Head to determine and define the timeline requirements for delivering a project
• Understanding of Technical Domains like Windows, Database, Storage and Cloud
• Work closely with other teams like Solutioning and Automation in the Project
• Deliver Monthly Reviews and Quarterly Reviews in timely Fashion

• Experience in Data Center Operations and Sound Knowledge of any 1 or 2 technologies
• Experience in Datacentre Networks
• Experience in handling a team of 50+ members directly or directly
• Experience in handling Datacenter Services which are delivered by internal but remote team in shared services model