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Senior Service Delivery Manager
2 years ago
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• 15+ years of work experience with at least 4 to 6 years of experience in the SDM role
• Experience with customers in Insurance domain is an advantage
• Strong client focus – ability to operate at prime customer contact level typically at senior director levels
• Demonstrates a breadth and depth of operational Infrastructure & Applications service delivery management expertise, preferably in an international environment
• Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements
• Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment
• Strong commercial and financial awareness, monitoring, co-ordination and budget ownership
• Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements
• Strong communicator at all levels
• Relevant university degree and/or professional qualifications (e.g. ITIL or PRINCE2 preferred)