The Shared Service Management (SSM) department is responsible for the overall planning and control of the provision of shared service delivery and assumes the function of the central interface to the internal client. The Lead Service Solution Management department ensures the continuous, contractually compliant provision of services in regular technical operations and is responsible for the overall control of complex IT solutions in the sense of comprehensive service management.

• Responsibility and assumption of the role of Application Manager for customer-specific IT applications
• Contact person for technical questions about the service in general as well as about infrastructure, platform, components and interfaces
• Planning, organization, coordination and documentation of changes and renewals
• Technical support of the Change Control Board and participation in regular meetings in the customer environment
• Ensuring operational cooperation with other internal departments
• Collection and documentation of overviews and components of community of interest-specific applications

• Completed studies or comparable training in the IT field
• At least four years of relevant professional experience in the specified tasks and in IT service management, ideally in the public sector
• Expertise in project management and agile working methods
• Very good experience in change, release and problem management
• Knowledge of common IT technologies and infrastructures, particularly in the areas of IT system architecture, IT infrastructure and platform as well as application architectures and development, and ideally business management knowledge
• Good knowledge of ITIL, certification is an advantage
• Assertiveness, analytical and goal-oriented working style, ability to work in a team and a strong customer and performance orientation