The Shared Service Management (SSM) area is responsible for the overall planning and control of shared service delivery and assumes the function of the central interface to the internal client. The Lead Service Solution Management area ensures the continuous provision of services in accordance with the contract in regular technical operations and is responsible for the comprehensive control of complex IT solutions in the sense of comprehensive service management.

• Responsibility and assumption of the role of release and lifecycle manager for customer-specific hardware and software within the framework of the German Mission Network (GMN)
• Contact person for technical questions about the solution in general, as well as the infrastructure, platform, components and interfaces
• Planning, organizing, coordinating and documenting changes and renewals of GMN releases
• Recording and monitoring the software and licenses used in the GMN environment (lifecycle)
• Regular software queries and documentation of software versions on customer systems
• Preparation and creation of decision templates for hardware and software obsolescence for the client
• Professional and technical support for the Change Control Board as well as participation in regular meetings in the customer environment
• Ensuring operational cooperation with adjacent internal areas

• Completed degree or comparable training in the IT sector
• At least four years of relevant professional experience in the specified tasks and in IT service management, ideally in a public sector environment
• Expertise in project management and agile working methods
• Very good experience in change, release and problem management
• Knowledge of common IT technologies and infrastructures, particularly in the areas of IT system architecture, IT infrastructure and platform as well as application architectures and development, as well as ideally business knowledge
• Good knowledge of ITIL, certification an advantage
• Assertiveness, analytical and goal-oriented way of working, ability to work in a team and a strong customer and performance orientation