The role plays a crucial role in its interaction and collaboration interact with key stakeholders in finance, sales/commercial account managers and leaders, and regional/global process owners and teams across Global Business Service (GBS)

Operations

• Lead a team of OTC members, and managing end-to-end activities of OTC, with strong understanding and application of controls and governance
• Establish/Lead, Monitor and Enhance performance and efficiency of the OTC function through Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Drive OTC project and finance transformation initiatives to successful implementation and defined timeline
• Drive discussions and solutions/execution in partnership with key stakeholders (sales, logistics/supply chain, finance) to resolve credit issues, disputes and delinquencies

Capabilities Build

• Drive innovative value creation initiatives and industry benchmarking with an outcome of leading to free cash flow productivity, cost savings
• Develop/Identify opportunities to improve DSO and AR aging balances and implement changes to enhance efficiency and accuracy
• Identify development/upskilling needs, coach and provide guidance and performance feedback to team members
• Drive a strong team and customer-centric culture with emphasis on quality, continuous improvement, key employee retention development, and high performance mindset

• Demonstrated experience working with virtual and/or matrix teams, and cross-cultural teams
• Strong Finance & Accounting/Commercial background is plus
• Track record of equivalent leadership position with the capacity and desire to lead in a changing environment
• Strong analytical skills
• Proven record with continuous improvement process including digital capabilities
• Experience with finance transitions projects
• Confident to challenge the status-quo, to seek out inefficiencies and to use initiative to make changes or suggest improvements whilst onboarding new ways of working that positively benefits our customers and operations
• Driving a high-performance team, and a passionate advocate for long-term, strategic change from a customer-centric viewpoint