This Group is embarking to set-up a Shared Service Centre to support their operations and entities in APAC. This would be a mid-sized set-up and would be an exciting role for ambitious Head of Processes/Functions to step up.

• Ensure smooth transfer of financial processes and data from Business Units to the SSC.
• Serve as the primary contact for SSC’s streams and represent the region in the global finance organization.
• Manage site operations (P2P, O2C, R2R) to ensure high customer service satisfaction and timely deliverables.
• Ensure facility usage complies with safety and security standards.
• Establish service levels, performance metrics, and technology requirements in collaboration with SSC stream leads and Business Unit finance teams.
• Supervise daily operations of SSC employees to ensure prompt delivery of financial services.
• Work with global process owners to standardize and optimize processes.
• Support communication of changes and provide training for team members.
• Monitor staff performance, assess attrition risks, and evaluate process delivery health status.

• Minimum 15 years of relevant working experience with a strong preference within a shared service environment, with an ideal exposure to P2P, O2C and R2R.
• Experience managing a team of between 15 to 30 staff
• Excellent communication and influencing skills
• Possess strong analytical and business partnering skills
• Ability to converse in Mandarin and/or Cantonese is an added advantage