As our Shared Service Manager, you will lead and support the strategic direction of our People Team Shared Services function. Reporting directly to the Assistant Director of People, you’ll develop and implement strategies that improve service delivery, enhance our customer experience, and foster a responsive, efficient environment. You’ll need to be proactive in driving systems to maximum capacity and enable colleagues to self-serve. From process optimisation to stakeholder engagement, you’ll shape a Shared Services function that enables us to better meet our organizational objectives.

• Manage and develop the People Shared Services function, predicting and resourcing for demand by analysing trends, data and workload to identify areas of improvement.
• Serve as the link between stakeholders, the people team and the wider business, promoting employee self-serve tools, reducing complexity and providing practical solutions to complex enquiries.
• Lead, develop and support a cross functional team of People Advisors, and People Co-ordinators to ensure high level of colleague engagement.
• Develop Service Level Agreements which is communicated clearly with Strategic Business Partners, Centres of Excellence, Resourcing Manager, and the wider business to resolve queries and ensure timely communication.
• Maintain and apply knowledge of current legislation, payroll practices and current regulation requirements, such as gender & ethnicity pay gap reporting, actions from equal pay audits, meeting deadlines for PSA, PAYE, P11D’s, Auto enrolment etc.
• Collaborate with the AD People and AD Organisational Capability to ensure that Shared Services related contracts are renewed in a timely, cost effective and efficient way. Reporting on service performance, identifying trends and areas for enhancement. benefits suppliers.

• Proven experience in leading or managing a shared services centre.
• Full or part CIPP qualification or equivalent experience.
• Knowledge of employment and payroll legislation including regulatory and statutory compliance and payroll costing.
• Exceptional communication and relationship-building skills, with the ability to engage stakeholders across all levels.
• In depth knowledge and understanding of HRIS and other HR technology platforms, with experience in technology-driven process improvements including configuration and reporting.
• Experience of managing reward and benefits programmes within a complex business with multiple terms and conditions. Liaising with key stakeholders, manager and colleagues at all levels throughout the organisation including preparation of data analysis and reports to Executive Directors.
• Performance managing direct reports and coaching, mentoring and supporting development within the People Services Team.