Develop shared services strategies and plans. Manage the requirements and operations related to design, deploy and maintain the shared services systems, operations and solutions.

– Managerial Responsibilities:

• Participates in the development and implementation of the department’s strategy, objectives, and KPI’S.
• Communicates and promotes the department’s strategy across all relevant stakeholders.
• Participates in the development and implementation of the department’s policies and procedures.
• Contributes to the planning of the department’s annual budget and optimizes the use of the budget.
• Monitor staff achievements, perform periodic performance appraisals, and provide guidance or coaching to direct reports in performing their delegated duties.

– Functional Responsibilities:

• Manage Human Capital strategy and programs and ensure that they are aligned to organizational objectives and attract, retain and develop suitable talent.
• Ensures the effective scheduling and distribution of work amongst the multi-functional team leaders.
• Monitor the procurement and tendering process for major expenditures in coordination with concerned leaders.
• Ensures that HR Shared Services Group staff are adhering to customer service standards through effective training.
• Manages the redesign of policies and procedures in conjunction with the HR strategy team

Minimum Qualifications:

· BA/BS (Master preferred) in Business Administration or equivalent.

Minimum Experience:

· 12+

Core Competencies:

· Customer Focus – Customer Care/ Service.

· Teamwork – Role Identify and Interpersonal Interactions.

· Effective Communication – Understanding the Audience.

· Problem Solving – Examining a Problem and Gathering Solutions.

· Results Orientation – Perseverance.

Leadership Competencies:

· Strategic and Long-Term Thinking.

· Decision Making.

· People and Relationship Management.

· Change Leadership.

· Stakeholder Management.