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Shared Services Leader
2 years ago
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The Shared Services Center Leader will be responsible for domestic and international accounts payable (AP), credit, collections (receivables) and payroll for Current. The business has completed the acquisition of Hubbell’s C&I Lighting business in 2022, you will also play a critical role in exiting the Transitional Services Agreements from Hubbell Corporate in these areas, establishing a single team and resourcing them accordingly.
The AP activities include, but are not limited to, supplier invoice and travel & expense report processing, closing AP sub-ledger, performing internal controls, forecasting trade payables and reporting AP metrics. The credit and collections activities include, but are not limited to, cash and credit note application, dispute management, credit decisions and management, performing internal controls, forecasting collections and reporting collection metrics. The payroll services include, but are not limited to, weekly and bi-weekly employee payments, disbursements for tax and benefits and performing internal controls. You will be responsible for managing teams in Cleveland, Greenville, overseas and any outsourced services.
Transformation:
- Support design and implementation of Global Cash to Cash function (Order to Cash and Buy to Pay towers)
- Ensure optimal use and adaptation of ERP/enabling technologies; owning the Accounts Receivable (AR) and Accounts Payable Technology “Roadmap”
Continuous Improvement:
- Support identification and prioritization of continuous improvements impacting the Global Process
Standards & Controls:
- Design people, process, and technology standards for end-to-end Order to Cash and Buy to Pay processes
- Establish and maintain an appropriate accounting control environment within the global process
Policies & Procedures:
- Ensure development and implementation of standards that support the business needs
- Develop and maintain accurate accounting and operational procedures
Process:
- Design and implement master data governance across end-to-end process
- Work with key stakeholders across the processes to ensure the process is “fit for purpose”
- Assist stakeholders in the resolution of complex or non-routine issues
People:
- Work with stakeholders across the end-to-end process to review staff activities and provide the support needed to ensure appropriate quality and staff productivity
- Provide input into the performance process including reviews and staff development
- Cultivate an environment that encourages maximum productivity and service effectiveness, professional development, open communication and teamwork
- Ensure appropriate training and knowledge transfer occurs across all relevant business processes
- Serve as subject matter expert on the end-to-end process
Performance:
- Set performance targets and Service Level Agreement thresholds
- Secure the appropriate budget for Transformation/Improvement initiatives across the end-to-end process
- End state, manage Transformation/Improvement budget across the end-to-end process & deliver associated benefits
Work Experience:
- 10+ years’ experience in managerial positions of increasing responsibilities, ideally in a GPO position highly desired
- Leadership experience within an outsourced or global shared services
- Experience of implementing technology solutions within the Accounts Receivable and Payable areas
- Thorough understanding of accounting controls, within the AR and AP areas
- Significant experience and use of ERP software (SAP) and familiarity AR & AP systems and interfaces
Education:
- BA/BS degree in Accounting, Finance or related field required
Desired Characteristics
- Proven ability to implement business process changes to improve operating efficiencies
- Strong presence, ability to interact with management at all levels to resolve issues or effect changes
- Strong verbal and written communication skills
- Ability to lead a remote function or team
- Strong analytical and problem-solving skills