The Shared Services Manager is responsible for interfacing with the customer to align customer expectations and operational performance.

• Create, manage, and maintain data and reporting to the customer, including regular KPI and detailed
• commentary on trends
• Produce and deliver reporting using standard CJ Logistics tools in the areas of carrier performance, inbound
• load quality, consignee performance, and volume spike impact (space, profile effects, balancing)
• Act as an escalated contact for customer and operational concerns and issues by following up on late orders,
• product availability, carrier rescheduling, quality concerns, volume spikes, etc.
• Strategize the handling of exceptions with appropriate teams
• Collaborating with operational leadership on concerns and issues by providing analysis and
• recommendations and ensure alignment with operational goals
• Review forecast data provided by the customer with Operations Inventory
• Responsible for overseeing demand against open orders and actioning appropriately through cross-departmental collaboration
• Collaborate with the customer on builds
• Review labor planning with Workforce Management; analyze underperforming or inefficient builds

• Bachelor’s degree or 3 to 5 equivalent managerial experience with 2 years of leading direct reports
• Strong and proven skills using Microsoft Suite (Excel, Word, PowerPoint, Access)
• Proven ability to analyze data and provide recommendations based on analysis
• Strong interpersonal and communication skills
• Experience leading a department with an advanced communication management tool and/or process
• automation is strongly preferred
• Demonstrated ability to analyze data & provide recommendations
• 3-5 years of logistics experience
• 2 years of leading direct reports with ability to manage, coach, and develop salaried directed reports
• Ability to travel as needed