The HRO Site Leader is responsible for leading the site operations in support of Strada’s overall strategic plan. With a strong focus on driving customer satisfaction and operational effectiveness, the successful candidate will be responsible for the service delivery model execution, day-to-day operations, building strong customer relationship, team development and process leadership.

• Lead the day-to-day delivery of HRO services.
• Effect the change required to support the repeatable and reliable delivery of HRO services.
• Develop and implement programs in support of North American and corporate goals and initiatives.
• Develop and maintain an operational rhythm that delivers on-going sustainable process improvement and control.
• Align & drive delivery of services for North American customers
• Identify, attract, and retain the professional talent necessary to deliver operational excellence.
• Consistently deliver the quality of service that drives customer satisfaction and provides a differentiated service model.
• Participate in business development opportunities.
• Develop and manage annual budget.

Education & Professional Certifications

Bachelor’s degree in related field from a four-year college or university with six to eight years related experience; or equivalent combination of education and experience.

Qualifications

The successful candidate will have 7-10 years of management and P&L experience with a demonstrated track record of accomplishments in the shared services or outsourcing space. Ideally, the individual will have experience with an HR, payroll or benefits outsourcing service provider in an operations role. A background with process improvement tools and techniques such as Six Sigma is highly desired. Additional competencies required for this role include:

• Leadership – The ability to build strong diverse teams with multiple perspectives and talents and build a sense of shared purpose and commitment. Strong organizational and planning skills. Ability to think globally and “act” locally.
• Drive for results – Consistently delivers results, bottom-line orientation. Is action-oriented and full of energy for new challenges. Spends time on things that are the most important. Makes timely decisions. Ability to work across organizational boundaries.
• Business acumen and critical thinking – Envision long-term potential and opportunity and position the organization to capitalize on them. The person will be able to look beyond the present situation and conceptualize key trends and identify changing customer demands. Strong analytical skills.
• Problem solving – Uses logic and methods to solve difficult problems with effective solutions. Can identify hidden problems. Looks beyond the obvious and doesn’t stop at the first answer.
• Performance Excellence – He/she will be able to translate over-arching business goals into specific objectives for each member of the team and hold team members accountable for agreed-to results.
• High Performing People – The successful candidate will be able to guide others in performing effectively and provide others with development opportunities. He/she will get involved personally and actively involving sourcing, selecting, developing, and retaining top talent for key positions.
• Honesty & Integrity – The person holds to well-articulated core values and expected behavior and holds others to the same standard – no exceptions.