At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

About EDConnect

EDConnect is the Department’s Shared Service Centre, delivering integrated transactional and advisory services for the Department. EDConnect offers information, support and advice to schools and education support teams, for a wide range of services including business services, finance, human resources, ICT and procurement.

• This role is a member of EDConnect’s Business Services and Enablement function that delivers business-critical services to EDConnect, its partners and customers.
• The role leads a team to deliver insurance, risk and claims management services to schools and education support teams.
• This role will see you develop business plans, coordinate resources and lead the strategic direction of the functional area.
• The role designs, implements and evaluates innovative solutions that meet business/functional objectives, continuous improvement targets and informs strategic planning.

Essential requirements of the role

• Tertiary qualifications in Business Administration, and/or demonstrated successful experience in office or project management in a Shared Services / Contact Centre environment.
• Demonstrated understanding of and commitment to the value of public education.

Key knowledge and experience

• Significant experience across a range of business functions, with a focus on insurance risk and claims management, relevant to this role.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

About you 

• Ready to join a team that values teamwork, trust, collaboration, continuous improvement, idea generation and recognition of achievements.
• A positive, critical thinker with a “can-do” attitude coupled with attention to detail and can deliver high quality outputs.
• Ready to establish and maintain collaborative relationships with peers, subject matter experts and stakeholders to enable customer-centred process and service improvements.
• Able to lead the application of best practice fit-for-purpose insurance, risk and claims management processes, systems, and service optimization.

How to apply:

Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role, as well as providing answers to the 2 pre-screening questions below:

• Targeted Question 1
  • Share a time when you were leading a team, and you had to manage an unexpected, significant spike in workload.  What was the situation?  How did you manage the workload and the people impact?
• Targeted Question 2 
  • Share a time when you were required to negotiate a situation or event between two parties to achieve a positive business outcome.  What was the event? What challenges did you face during the negotiation and what was the outcome?

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. 

This is a child-related role. As a condition of employment, you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check.