- Responsible for maintaining accounts Gross Margins, cost, people management, SLA reporting and driving continuous improvement initiatives and enhancing process efficiency.
- Closely monitoring revenue and ensure no revenue leakage.
- Ability to teach/coach mid management to improve performance.
- Ability to introduce innovative ideas of process improvement.
- Production planning & control, process monitoring, assignment & review of workload.
- Analyzing SLA parameters with team performance and planning continuous improvement in performance, process optimization, adherence to reporting schedules and maintaining all necessary process documentation as per the process protocol
- Ensuring deliverables as per client expectations are met with highest satisfaction.
- Oversees the hiring, on-boarding and training of new hires.
- Monitor and manage workflow or daily targets to assure timely delivery of agreed SLAs
- Planning and process development – Innovate to optimize production and constantly improve Production, Quality and Turnaround Time
- Motivating employees by introducing various beneficiaries & growth opportunity.
- Managing operational issues keeping client expectations on highest priority
- Identify training gaps and work with support team to develop effective plan.
Senior Manager
IT Services and IT Consulting
N/A
Sr. Delivery Manager (US healthcare)
Wipro Limited
Kolkata
1 year ago
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Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
- Overall 12+ years of Healthcare experience with 8+ year of Account Handling experience (Leadership role) in a Back Office or Shared Services Environment
- Experience in managing payor Ops (Provider and Member services)
- Must have experience in managing a large team 500 to 1000 FTE’s, multi-channel support ( Non Voice)
- Understanding of evolving tech in BPM like AI and Gen AI implementation
- Experience in driving Value added Transformation projects focused on NPS, CSAT
Skills Required
- Works independently, demonstrates initiative and innovative thinking, clear and concise communication skills.
- Managing account P&L & Supports the learning environment.
- Ability to work on Outcome based metrics.
- Ability to plan and strategize to meet daily/weekly/monthly goals.
- Understanding of New Age. Technologies
Salary
$
Ranks
Responsibility
Scope
-
Workplace
-
Functions
Level
N-3
Travel
0%
Date Added
11-17-2024