Our client is a well-established conglomerate with a significant presence in over US and Europe with 30000 plus employees worldwide. In India Shared service was launched in April 2022 and have close to 300 permanent employees. They specialize in provide services Business Services in Facility Management , Security Services and Aviation Services.

• Set and manage finance tower performance & provide strategic direction, while ensuring smooth delivery of day-to-day operations for all processes under Finance. Also, provide supervision to processes outside Finance (if required)
• Leading a team of Managers/Senior Managers/Associate Directors to ensure that overall delivery of services is within agreed SLA’s & KPI’s as defined between Operating Companies and BSC.
• Manage customer relationship (CXO level and N-1) and liaise with the client for ensuring alignment on process related activities, changes in process and identifying opportunities to transition more activities to BSC.
• Ensure that internal customer and supplier issues are dealt with in accordance with the escalation process and push back when that is not the case.
• Act as a point of escalation for critical/ complex service issues
• Play a key role to grow the finance function and work with pre-sales, due diligence and transition team by bringing processes in finance shared services specific knowledge & best practices for smooth implementation and execution
• Support building new solutions within Finance end to end value chain and more 2 focusing in the mid-market segment
• Carry out team leadership responsibilities in accordance with the organization’s policies and applicable laws, including:
• Plan, assign and direct work.
• Appraise performance; provide feedback and coaching, and reward and discipline employees.
• Provide opportunities for learning and self-development and facilitate the development of technical competencies.
• Continuously strive to build a culture of high-performance.
• Facilitate effective teamwork and builds collaborative relationships internally and externally
• Ensuring that overall delivery of services to Operating companies meets or exceeds agreed KPIs, and SLAs defined between Operating Companies and BSC and is within a strong internal control framework.

Partner with the Service Management team to:

• Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.
• Provide input to service reporting.
• Facilitate service transition when required.
• Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case.
• Build customer relationship, drive confidence & improve customer happiness
• Create a mindset of innovation aimed at constantly challenging the norm to drive business value.
• Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time.
• Driving ongoing continuous improvement through LEAN/ six sigma, automation opportunities within all processes to improve profitability.

A successful FSS Sr Director should have:

• Hands-on experience of accounting ERP’s is must with good knowledge across finance processes (P2P, R2R, O2C, FP&A, Pricing) including best practices, technologies, processes & tools. * Knowledge of Accounting GAAP & accounting practices, financial management, sourcing & contracting processes * Ability to think strategically, taking a balanced short and long-term view when solving problems. * Experience of supervising managers of multifunctional or global teams in the past and ideally worked in an operations environment to deliver high quality outcomes and results. * Result oriented, with a high level of motivation for self-growth, along with the drive for growing team members and overall organization. * Experience working for a multinational organization and working with colleagues internationally. * Excellent stakeholder engagement skills and ability to communicate effectively. * In-depth knowledge of IFRS, US GAAP and other accounting / auditing/ reporting standards.