The position will lead the CIS Division in Pune, India. CIS team members in Pune operate as members of a global service organization focused on activities including application development, data and analytics, IaaS, PaaS and SaaS. The strategic direction for these areas come from global service owners, but the day-to-day task and activity are managed locally.

In addition to providing global CIS services, the Pune CIS Division also owns and operates the 24x7x365 Operations Center. The Operations Center is responsible for monitoring, management, remediation and change management for all technical systems CIS oversees including internal and external (customer) solutions.

The Pune CIS team is rapidly expanding, and this is an excellent opportunity for an experienced leader to help build a new team and shape the customer experience at SAS. This role will interface with local and global leadership and act as an escalation point for the operational aspects of Pune CIS. This position will be a member of the CIS Leadership Team and will report to the Chief Information Officer of SAS.

• Management and leadership for CIS division in Pune, India
• Hires and retains outstanding talent focused on customer delivery and support
• Works with the global CIS Leadership team (Global Service Owners) to establish, improve and scale the Pune CIS team
• Represents CIS leadership as an engaged member of the SRDI leadership team
• Build, recruit, retain and mentor the future leaders of SAS
• Serve as an escalation point for complex customer and/or service issues
• Effective collaboration with global teams within and outside of CIS
• Active member of the global Cloud & Information Services (CIS) leadership team
• Continuous improvement and innovation in the way in which global services are delivered including how to promote and grow the Pune CIS division

• Minimum of 18 years of global work experience, including at least 5 years in a leadership role in operating a remote shared services center and liaising with a global leadership team
• Experience in leading a large and broad function with operational, customer-facing, and cloud-focused service delivery teams including overseeing a 24x7x365 operations center
• Experience with managing technical personnel, in service delivery teams that span multiple shifts
• Strong business acumen and strategic vision, consistently aligning the division’s objectives with the overarching goals of the organization
• Excellent English communication, both written and verbal
• Excellent stakeholder management and communication skills to work with India and global leaders
• Excellent advocacy skills and effective collaboration on a global scale
• Strong presentation skills for both internal and external audiences
• Ability to interact efficiently and effectively with all audiences ranging from C-level executives to individual contributors
• Knowledge of Enterprise security policies and standards
• Bachelor’s degree or higher in Engineering, preferably in Computer Science, Computer Applications or a related discipline

Nice to have

• SAS Platform administration experience
• Experience with cloud platforms, DevOps practices, and agile methodologies
• Experience working in the US or with MNCs headquartered in the US
• Experience in the data, analytics or AI market
• ITIL certifications