This position is a direct report to the Senior direction of Transformation of Finance Services and will lead the Order-to-Cash (OTC) functions (Billing, Reimbursement, and Account Receivables). The focus of this role will be aimed at implementing global strategy, leading process transformation, maintaining a strong controls and compliance environment, and ensuring execution of key global initiatives to drive improvements in end-to-end processes, systems, master data, and related service delivery while balancing productivity and associate experience. The successful candidate will possess critical skills in the areas of people management, business process leadership, the ability to influence and drive change, and technical depth in operations. This is a people leader role.

Lead strategy, governance, and deployment of key global initiatives:

• Establish business process strategy on prioritized initiatives and provide the vision and strategic direction for end-to-end process including upstream and downstream connections.
• Ensure that financial services delivery meets business needs, is efficient, effective, and optimized, and provides the best possible client/associate experience.
• Understand and provide input into the impact of process and systems improvements and changes while balancing complexities.
• Drive innovative projects in partnership with a third-party managed services provider (MSP) and internal company stakeholders to push automation/digitization, process and service delivery efficiencies and effectiveness, and overall productivity.
• Build long-term relationships with relevant function leaders to help identify and agree on strategic priorities and roadmaps for initiatives and change to drive business value.
• Oversee the operational delivery of a standardized OTC solution with the highest level of integration with third-party systems including strategic solutions/partners (SAP, S/4, BRIM, FICA).
• Maintain strong internal controls and adherence to standards to ensure compliance with policies and the reasonable accuracy and consistency of data/information used for decision-making as well as internal and external reporting and communications.
• Leverage deep operational knowledge of OTC and NAOU reimbursement to add business value through an active partnership with clients, providing them business insights and financial information timely and accurately.

Lead The Implementation Of Global Process Improvement Initiatives

• Oversee process improvements to ensure efficient and accurate delivery processing, accounting, and record retention.
• Research (internal and external) best practices and leading technologies that can be used to drive productivity and associate experience.
• Define, document, and communicate when and how local geographies can adjust processes to comply with regulatory needs.
• Develop and lead formal process to identify high-impact, functional improvement initiatives; collect best practices and ideas from key stakeholders and regional teams.
• Work with OU, service & transformation leads, any other associates from across the network, Controls & Compliance to identify and execute process improvement opportunities balancing both end-user and operations perspectives to drive overall value.
• Ensure the Service Operations team is responsive, employs discipline in the areas of controls and accuracy, and can gain operational efficiencies wherever possible.

Responsible For Managing Business Process Leadership Routines

• Owen the documentation and maintain OTC processes in accordance with appropriate methodologies towards driving global standards, processes, metrics, and routines.
• Develop sustainable plans to create and maintain end-to-end OTC process playbooks that comprehensively describe the process, metrics, risks, controls, and other related items.
• Define and maintain the OTC documentation framework including tools, and standard templates needed to complete playbooks (in collaboration with overall process transformation leads network).
• Actively share system and process knowledge with appropriate stakeholders and provide inputs to related governance as necessary.
• Develop key performance indicators/metrics to determine potential defects or issues ahead of time and complete root cause analysis to put mitigation plans in place.
• Coordinate the framework and ensure routines are in place with regional service delivery leads to review relevant metrics, reports, and controls that ensure service delivery and other objectives are met.
• Coordinate and communicate all key related business processes and system changes with Integrated Services leaders and third-party vendors.

• Bachelor’s degree in accounting or finance preferred.
• 12 years of solid related work experience in a multinational company with a global footprint, leading OTC operations, process management, business planning, financial planning, or management accounting areas involving influencing, communicating effectively, and managing the business needs of senior leaders across different international markets.