Reporting into the VP People Operations and Technology you will lead a team that plays an integral part of our Employees (Creators) experience. You will be instrumental in building a cohesive and comprehensive Global People Shared Service Center(s). You will manage the implementation and administration of People programs, policies, and procedures. You will lead the development, execution and management of key tools including a ticketing system, Creator portal, and knowledge management. You will act as a partner to the global People team to move transactional work from the HRBP’s, Centers of Excellence (COE) (where applicable), other Business Units, and Corporate functions (as it relates to Onboarding and other employee lifecycle processes) to the Shared Service ensuring a high level of customer experience to Creators. You will operate from deep and clear accountability for how the area(s) you lead connect to the overall People Capability transformation and ensure Operating Model evolution meets milestones required to deliver on our strategic and financial objectives.

• Lead a People Operations team responsible for Creator support across the areas of onboarding, off-boarding, Workday transactions, benefits administration, compensation administration, and compliance.
• Create and continuously improve a Creator Portal to address general inquiries flowing from multitude of topics through self-service.
• Lead and manage an onshore and offshore team responsible for managing the Creator experience throughout the Creator lifecycle.
• Lead the global people operations systems/tools roadmap and self-service strategy to support service delivery goals and ensure the highest level of data management and accuracy for Workday.
• Create processes in collaboration with other People Business Partners and COE to move transactional processes into the People Shared Service Center and ensure that the work is appropriately covered across COEs, BPs and People Services.
• Collaborates with cross-functional team to provide input on key HR related matters and to assist in designing the People Operations functions and teams for the future.
• Work closely with the People Systems team, Finance and IT to evaluate, recommend and customize Workday to ensure that the system works optimally for our Creators.
• Play an instrumental role in helping to build and drive the coordination of global people operations execution across our multiple global offices.
• Improve processes and drive requirements for additional improvements to eliminate manual processes.
• Build strong data analytics and metrics to continually evaluate and improve the success of Shared Services. Create, deliver and report against SLA’s.
• Build and maintain trusted, mutually respectful relationships with senior leadership, managers, and employees.
• Drive excellence through data analysis and capturing critical HR metrics while staying abreast of emerging trends and best practices.

• An expert in building, scaling and leading People operations in a Shared Service Center environment
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Working knowledge of Workday is preferred.
• Strong partner within the People function and across the executive leadership team
• Experience designing and implementing scalable, high quality operational appropriate People programs, processes, and systems
• Ability to influence, engage, and partner closely with appropriate Business Partners across all levels of the organization in the planning, change management, and execution of People operations
• Knowledge of HR and global privacy laws, information security and quality principles
• Strong People analytics/metrics experience including predictive analytics, workforce reporting, talent acquisition, performance management, and overall people data
• High level of professionalism and integrity
• Strong communication skills and attention to detail
• Strong analytic skills with the ability to compile, research, and analyze information and then draw insights and influence data-driven decisions.
• Collaborative HR Partner

Education:

• Bachelor’s degree or equivalent and 10+ years People experience, with deep and broad knowledge of People Operations
• HR Certifications (preferred)