The Senior Director of Shared Services provides leadership, vision, and direction to the entire Shared Business Services team, oversees the centralized functions to drive operational excellence, efficiency, and collaboration across the organization to deliver results.

• Provide strategic leadership and vision for the Shared Business Services Department
• Develop and communicate a clear strategy aligned with organizational goals
• Lead a high performing team, fostering a culture of collaboration, innovation, and excellence
• Oversee the centralized delivery of business shared services, ensuring the highest standards of service, quality, and efficiency
• Drive process optimization initiatives to enhance efficiency and effectiveness to meet the on-going needs of the organization
• Standardize and streamline Shared Business Services processes across the entire organization
• Collaborate with executive leadership, business unit and functional leads, and key stakeholders to understand their needs and align Shared Business Services accordingly
• Manage all financial aspects of Shared Business Services including budget, planning, monitoring, and cost optimization
• Conduct monthly operating reviews with leaders of all functional areas, evaluating KPIs, project status and operational goals to support long term strategies.
• Champion a culture of continuous improvement, identifying opportunities for innovation, automation, and increased efficiency
• Ensure compliance with relevant regulations, industry standards and internal policies and controls
• Manage processes to comply with unclaimed property rules
• Develop and implement risk management strategies for Shared Business Services.
• Other projects or duties as assigned

• Master’s degree and 12 plus years of experience in a service center environment or related area and 7 plus years of people leadership experience
• Strong financial acumen and experience in managing budgets and KPIs effectively.
• Excellent strategic thinking, decision making and problem-solving skills
• Exceptional leadership and interpersonal abilities
• Strong project management experience
• Ability to prioritize and work on projects concurrently
• Excellent multi-tasking and organizational skills
• Experience with Robotic Process Automation
• Excellent written and verbal communication skills
• Travel up to 10%
• Strong customer service skills
• This position must pass a post-offer background and drug test