DHL is hiring a Senior IT Manager for its SSC in Americas.

• Participates in the leadership and management of the SSC SMT and Regional IT ISSM SMT to communicate, coordinate, align, and envision IT directions, priorities, and goals.

• Ensures the provision of comprehensive, integrated, reliable, high-quality IT services for the needs of the SSC organization.

• Responsible for understanding and successfully managing the interdependencies between multiple related and unrelated projects whose coordinated delivery is required to achieve regional and global objectives.

• Initiates, plans, executes, and controls complex and strategically important projects related to IT, incorporating management plans for time, cost, scope, quality, communications, risk, human resources, procurement, and integration.

• Translates business and project requirements into IT project objectives and tasks; manages project resources and reports on project progress throughout the project lifecycle.

• Manages prioritization procedures for changing scope (i.e., change management) and project acceptance procedures. Participates, coordinates, validates/approves and provides input to Service Review Boards (SRB), Change Advisory Boards (CAB), and Project Prioritization Review Boards (PPRB).

• Manages relationships and contract agreement performance with third party service providers.

• Defines and manages IT budget requirements and priorities, including CapEx and OpEx, to ensure actual spending is within budgeted amounts.

• Communicates and implements IT policies, standards, guidelines and budgets, translating business risks and requirements into appropriate solutions and controls. Responsible for IT related internal and external audits, ensuring respective compliance measures and appropriate controls are in place.

• Ensure appropriate measures are in place to protect company data and comply with regulations. Define, update and test backup and disaster recovery plans to respond to potential disasters, malicious events, and cyberthreats.

• Ensure maintenance of appropriate documentation of IT assets, system configurations and inventory for all areas of responsibility.

• Ensures IT security and Data protection frameworks are implemented followed as per DHL’s guidelines and actively communicates guidelines to the Share Service Centers’ population.

• 10-15 years of experience in the IT field, with at +5 years of experience leading IT teams.

• Bachelor’s degree in computer science, information technologies, or related field. Master’s degree in related fields is a preferred requirement.

• Experience supporting SSC or Finance Operations.

• Recognized subject matter expert in the IT area, with specialization and experience in the Infrastructure and Service Management area.

• Experienced manager, coach, and motivator.

• Serves as primary consultant on highly significant matters relating to policies, programs, capabilities and long-range goals and objectives.

• Mastery of existing and emerging technologies, processes, and practices. Develops new applications based on professional principles and theories.

• Typically requires BS/BA in related discipline and 10-15 years of increasingly diverse or complex applications in field of expertise or MS/MA and generally at least 8-12 years of experience in related field.

• Professional certification required in some areas. ITIL and PMP/Prince2 certifications are highly desired.

• Fluent communication in English and Spanish.