The Sr. Manager, Benefits Service Delivery is a leader within the North America HR Operations team ensuring seamless service delivery for our 9,500+ employees throughout the U.S. and Canada.

• Ensures the effective operation of the team through design, implementation and process improvement efforts related to 401k administration, health and welfare plans, wellness programs and leave administration
• Proactively identifies gaps in processes and technologies, makes recommendations for improvements and leads implementation to enable efficient benefits delivery
• Oversees day-to-day benefits vendor relationships, measures performance and looks for opportunities to optimize performance
• Assures company compliance with all laws and regulations pertaining to 401k, group health and welfare plans including ERISA, HIPAA, FMLA, etc
• Implements and supports new benefits programs and project initiatives as agreed to with the Benefits CoE. Able to strategically evaluate and prioritize resources both people and technology
• Acts as point-of-escalation for benefits operations staff in support of escalated employee benefits questions and issues
• Able to effectively lead and develop a team of subject matter experts understanding how to leverage capabilities and interest

• Bachelor’s degree in Human Resources, Business or in a related field
• 10+ years of experience in Benefits administration with extensive knowledge of benefits plans and benefits operations
• 5+ years experience in shared service/service delivery environment
• 3+ years of supervisory experience
• Knowledge of all pertinent federal and state regulations, filing and compliance requirements and benefit plan principles, COBRA, ERISA, HIPAA, FMLA and other regulations related to benefits.
• Ability to drive improvements and continuously simplify processes with compliance in mind
• Proven ability to effectively communicate and influence at all levels of the employee benefits process
• Ability to focus on and manage competing priorities
• Ability to effectively manage a team of subordinate employees
• Familiarity with Workday HR/payroll platform helpful