The Sr. Manager, Human Resources Shared Services – Americas will be responsible for executing the HR Operations strategy in the Americas region. This role involves overseeing the delivery of HR Operations services and solutions by guiding the HR Shared Services Center (SSC) team leads, identifying opportunities for improvement, and implementing change initiatives. The Sr. Manager ensures global consistency and efficiency in HR operations while partnering with the Director of GSS HR Operations and regional Controllers to align HR strategies with business needs. Adherence to service level agreements (SLAs), monitoring performance, and driving continuous improvement are key responsibilities of this role. The Sr. Manager will also manage projects, support employee career development, and stay updated on emerging trends in HR shared services.

• Lead Guadalajara HR SSC: Oversee the end-to-end delivery of HR operational services assigned to the regional center in Guadalajara
• Develop HR Operations Strategy: Collaborate with the Director of GSS HR Operations and regional Controllers to evolve HR Operations strategies aligned with the business, work, workforce, and workplaces at Ingredion
• Monitor SLAs and Reporting: Ensure adherence to SLAs, produce and review reports on performance, and identify and track any administration or performance issues. Escalate issues as necessary for timely resolution
• Drive Continuous Improvement: Foster a customer-focused culture of continuous improvement within the HR SSC. Collaborate with other operations management areas to maintain overall service quality
• Research and Emerging Trends: Conduct research to stay informed about emerging trends in HR shared services and recommend relevant changes or enhancements
• Project Management: Manage projects from end to end, ensuring their successful completion
• Employee Development: Support the career development of employees in the Guadalajara HR SSC. Assess training needs, coach for performance improvement, and facilitate job rotations to deepen employees’ understanding of HR Operations processes

• HR Expertise: Exhibit a robust background in HR functions, including a minimum of ten years of diverse HR experience with at least five years in a supervisory capacity. Demonstrate proficiency in HR technical skills and maintain a high level of operational excellence.
• Business Acumen: Possess a strong understanding of business and financial concepts
• Internal Controls: for financial reporting, which meet U.S. Sarbanes-Oxley requirements (“SOX”)
• Systems Thinking: Apply systems thinking and design thinking to problem-solving
• Analytical Skills: Exhibit strong analytical, problem-solving, and decision-making skills
• Influencing Skills: Influence decisions to produce positive business outcomes
• Adaptability and Flexibility: Adapt and remain flexible in dealing with different viewpoints and site differences. Effectively manage ambiguity
• Customer Management: Experience in managing customer relationships and maintaining customer focus and satisfaction
• Attention to Detail: Be detail-oriented and measurement-driven
• Vendor Management: Experience in vendor management and building strong relationships
• Prioritization and Time Management: Ability to prioritize and manage competing requests and priorities
• Collaboration: Possess strong influencing skills and collaborate effectively across multiple levels of the enterprise
• Negotiation Skills: Proven negotiation skills and the ability to establish common ground for win-win outcomes
• Team Management: Ability to lead and coach large, diverse, and multicultural teams with a strong team focus and desire to achieve results
• Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally
• Results-Oriented: Push to drive personal and organizational results, make timely decisions, and benefit Ingredion globally
• Shared Services Environment: Prefer prior experience in a shared services environment.
• HRIS and Data Analytics: Strong background in HRIS and data analytics, preferably with experience in systems like Workday, ServiceNow, and Payroll systems like ADP and TRESS
• Information Technology Proficiency: Knowledgeable and proficient in all Microsoft Office tools
• Education: Bachelor’s degree required.
• Language Skills & Proficiency:
• English: Must have expert proficiency in English
• Spanish: Must have expert proficiency in Spanish
• Portuguese: Nice to have medium proficiency in Portuguese
• Relocation Available? Yes