We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

• Directs and oversees operational initiatives and activities that support and directly impact the effectiveness, efficiency, and productivity of a major portion of Aflac’s primary mission
• Directs the development of effective new strategies to grow and retain current and new client accounts to ensure exceptional program performance
• Formulates strategies, plans, policies, and procedures based on operational analysis to maximize current operations or to plan for large-scale operational changes; analyzes technology uses in terms of manpower requirements, finding best mix in terms of short-term cost, long-term operating effects and plans, service quality, and output requirements
• Assists with the development of long-range visionary strategic plans and annual budget for the division and ensures that operations are managed within authorized budgets; advises, consults, and coordinates planning activities with division management, other departments within the division, and external customers; develops, reviews, and approves budgets, plans, and goals for the control of planned production, budget spending, labor efficiency, materials efficiency, engineering effectiveness on capital spending, quality, and human capital
• Stays abreast of current trends and best practices in account management and development, functional operations, and technology area; directs, maintains control, and appraises performance of all operational functions for the departments; participates in key management activities and committees; maintains appropriate communications within area of responsibility, advising division senior management accordingly
• Reviews and interprets performance against operating plans and standards for the division; ensures timely and accurate reporting, analysis, and planning of operations; provides information and reports to subordinates on interpretation of results and approves changes in plans; presents monthly reports on performance; develops and presents matters requiring decisions to key management team for the division
• Performs other related duties as required

What does it take to be successful in this role?

• Extensive knowledge of management concepts, operating principles, and methodology; including expert knowledge of Aflac’s mission, objectives, and procedures, the relationship with other departments, and the framework in which the program operates; a very high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive problems
• Broad knowledge of federal, state, and local regulatory and industry publication requirements, standard concepts, practices, and procedures as it relates to the insurance industry, marketing, and advertising
• Knowledge of budgeting and expense control to plan, implement, and maximize expenditure of funds while maintaining and improving quality standards
• Knowledge of employee relations to conduct and deal with employee issues in a proactive manner
• Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques
• Strong project management, leadership, and practice development skills
• Strong personal computer skills with experience in Windows-based software; experience using Microsoft Outlook or a similar e-mail system software
• Broad knowledge of Aflac products systems

Education & Experience Required

• Bachelor’s Degree In business or a related field 8 – 10 years of progressively responsible work-related experience 5+ years in a managerial capacity leading diverse work groups to include strategic consulting or experience in managing projects in a complex business environment involving multiple business issues
• Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience in the insurance industry to include two years with Aflac in a service-related department