We are hiring a Senior Manager of People Services on our People Operations team. As our Sr. Manager of People Services, you will be responsible for overseeing the daily operations of the People Services team, ensuring that employees receive timely, accurate and high-quality support for their people-related inquiries and needs.

• Reporting and Metrics: Develop and maintain key performance indicators (KPIs) and metrics to measure the effectiveness of the People Services function. Provide regular reports to stakeholders and partners on service levels, employee satisfaction, and areas for improvement.
• Technology Management: Oversee the use of HR systems and tools within People Services. Work with IT and HR Technology teams to ensure that technology supports service delivery goals and is user-friendly for employees.
• Employee Communication: Serve as a point of contact for escalated employee issues that require additional support or intervention. Communicate effectively with employees at all levels to resolve concerns and provide information.
• Collaboration: Partner with other People functions in the Centers of Excellence, such as Recruiting, Employee Relations, Total Rewards to ensure a seamless and integrated employee experience. Work with stakeholders to scope work that can be supported by People Services for short term and long term projects and initiatives.
• Continuous Learning: Stay informed about industry trends, best practices, and changes in employment laws that could impact People Services. Share knowledge with the team and make adjustments to service delivery as needed.
• Change Management: Partner with cross-functional teams including Centers of Excellence on maintaining the knowledge base including building out training and resource materials.

• Between 5-7 years of experience in human resources, customer service or related field, with at least 3 years in a supervisory role.
• Experience managing an HR service center or working in a shared services environment is required.
• Strong leadership and team management skills.
• Demonstrated experience using data and analytics to inform KPIs and SLAs.
• Proficiency in Workday to drive data management and audit efforts across the organization.
• Experience in utilizing service delivery platforms such as ServiceNow or Moveworks.
• Knowledge of HR policies, procedures and legal requirements.
• Expertise in leveraging ticket management tools such as JIRA to track requests and create workflows for optimized service delivery.