Reporting to the Chief People Officer, the Head of Total Rewards and HRIS will have the opportunity to lead a new team focused on HR Service Delivery including the management of critical policies and processes. The ideal candidate is an experienced HR Service Delivery specialist with extensive experience in compensation, operational excellence, shared services, service delivery technology, knowledge management, strategic operational reporting and HR policies and processes. The hands-on role will partner cross-functionally to develop, define, and deliver transformed HR services and standardized processes to our teams across the organization and work to create a shared service team that supports the efficient operation of People and Culture Processes at Organigram.

Within the first year, the Head of Total Reward and HRIS will have implemented a new end to end HRIS, bringing improved service delivery, end user experience and team member engagement. Part of this implementation will be supporting the development of standardized processes across the People and Culture operating model.

Total Rewards

• In partnership with the Chief People Officer, ensure the total rewards philosophy and design attracts, engages and retains talent.
• Plan, coordinate and oversee, total rewards programs including maintaining pay grids, salary structure and annual benchmarking surveys to ensure internal equity and market competitive rewards focused on attracting and retaining talent.
• Manage the annual merit, short term incentive and and compensation adjustment process to ensure a pay for performance philosophy
• Lead the alignment to the organizations total wellbeing strategies including health and wellness benefits and pensions.
• Support the Chief People Officer in Executive Compensation processes.

Service Delivery

• Lead and manage initiatives and projects to improve our HR Service Delivery and ensure resolution, day-to-day support, and full implementation of new and existing services/processes
• Establish standards and procedures for handling employee queries, transactions, and the administration of human resource programs.
• Lead a team of HR professionals to deliver accurate and timely service to the broader HR team and employees; continually drive for improvements in the team’s performance.
• Design and implement operational metrics and dashboards
• Conduct trends analysis and share feedback, and common issues to continuously improve program delivery and resources and identify opportunities to enhance the employee experience
• Lead the transition plan for moving appropriate HR work into the HR Shared Services Center
• Manage compliance and risk of people related process and systems, implementing improvement initiatives in support of corporate compliance, risk and fraud reduction goals.

Transformation

• Partner stakeholders to deliver on the implementation of HR Technology solutions to support our People processes.
• Provide business requirements, support in testing, and develop end user process guides and documentation
• Identify opportunities for digitization and automation, prioritize and introduce enhancements
• Foster a continuous process improvement mindset across the team, leveraging HR technology to ensure optimal utilization of all resources

Knowledge Management

• Partner with process leaders to document end-to-end processes. Develop and maintain knowledge base articles such as process workflows, standard operating procedures (SOP), policies, job aids, and employee lifecycle process content
• Partner with the People and Culture Leadership Team as new HR programs and policies are introduced to design end-to-end processes, and oversee training of the team to support new programs
• Identify common themes in employee inquiries, and advise on barriers to the employee experience, influencing change in knowledge articles, processes, communication, etc.

Basic Qualifications

• 5+ years’ experience in People/HR Operations and/or Shared Services leadership in a large-scale organization, 10+ years of HR experience
• Experience leading a team, with direct people management experience
• Strong knowledge of compensation models including job evaluation, marketing benchmarking and merit cycles.
• Strong knowledge of HR Service Delivery platforms, Service Center tiers, roles, and responsibilities
• Deep understanding of HR programs, policies, concepts, and of the employee lifecycle
• Experience working in and leveraging an end-to-end HRIS platform
• Strong communication skills, with a customer-experience focus

Preferred Qualifications

• Experience as part of an end-to-end HRIS implementation including core HR and talent modules
• Strong experience in identifying HR Service Delivery optimization opportunities and driving the subsequent implementation of related initiatives
• Capacity to structure ambiguous problems, conduct complicated analysis, identify key insights, and recommended actions logically and efficiently
• Experience in managing large end-to-end cross-functional process improvement initiatives
• Ability to think strategically and act operationally; including the ability to manage ambiguity, risk, and changing direction of focus and strategies
• Experience in operational reporting, dashboard delivery, and process monitoring. Experience building service level agreements (SLAs), key performance indicators (KPIs), and insightful service center analytics.
• Certified compensation specialist/training
• Senior level HR generalist experience would be a definite asset