The Total Rewards Global Business Services (GBS) Senior Manager will hold a key leadership position within the P&C GBS organization. The primary goal for this leader is to build and operate the Total Rewards Services organization in Mexico City to deliver best in class operations to our stakeholders.

• Responsible for ensuring a high standard of delivery to meet SLA’s/KPI’s and providing an exceptional employee experience.
• Drive continuous improvements and service delivery excellence opportunities, foster a culture of innovation within the team.
• Manage and maintain effective internal and external relationships with 3rd party vendors/partners.
• Work in close partnership with the Center of Excellence Total Rewards regional LATAM teams and global compensation team in the US.
• Ensure processes achieve full compliance with policy and control environment including data privacy and SOX.
• Champion a positive employee experience by continuously enhancing P&C services by addressing feedback and concerns.
• People management/leadership of team including succession planning, coaching, developing talent and creating a strong employee culture.

• Experience: 5+ years in Human Resources, including 3+ years in Shared Services/Delivery.
• Proven expertise in leading Total Rewards/HR support functions and managing operations in a multinational environment.
• Education: Bachelor’s degree in Human Resources or related field required.
• Language Skills: Must be fluent in English and Spanish, Portuguese is preferred but not required.
• Technical Skills: Strong familiarity with HR and benefits systems, particularly Workday and Benify.
• Leadership: Demonstrated leadership in multinational operations.
• Proven ability to lead, engage, and build positive team cultures.
• Relationship Management: Strong relationship and negotiation skills.
• Experienced in building and maintaining effective collaborations.
• Process Management: Skilled in process management, improvements, and re-engineering.
• Ability to manage multiple tasks under pressure with minimal supervision.
• Organizational Skills: Excellent planning, time management, prioritization, delegation, and follow-up skills.
• Recognized for reliability, integrity, and trustworthiness.
• Decision Making: Demonstrated ability to provide well-thought-out recommendations, manage risk, and adapt to changing environments.
• Global Perspective: International experience is required, along with willingness and ability to travel internationally.
• Communication & Influence: Exceptional communication skills, capable of conveying complex information clearly. Persuasive and persistent in driving change.
• Leadership Presence: Strong business and technical acumen with an inspiring leadership presence.
• Demonstrates 360-degree leadership, balancing cost, productivity, and timeliness in executing strategy.