We are seeking a Sr Practice Manager for the Shared Resource Team.

The Shared Resource Team [SRT] is the development engine of Oracle NetSuite. We foster the professional development of our college graduate and veteran hires while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite’s future. Our career acceleration program builds well-rounded individuals by providing opportunities to develop business acumen and consulting skillsets while experiencing a variety of customers, industries and networks. The SRT provides opportunities for actionable analytics, cutting edge technology and functional configuration. Our consultants have purpose and help businesses transform how they operate and achieve their vision.

The Practice Manager has the primary responsibility to lead and build a world class team within the organization’s Shared Resource Team. This involves driving customer success and retention, leading to top line growth, client reference ability and profit. Key performance indicators include:

• • Inspire, lead and develop our people
  • Manage and drive retention
  • Achieve above target hours and target utilization
  • Deliver customer success
  • Drive process efficiency and optimization

Partner with enabling groups; account management, sales, staffing, enablement and verticals

• Provide leadership, direction and coaching to a large professional services team.
• Manage performance management processes for the aligned professional services team.
• Develop and drive strategic and operational plans for the practice through effective planning, communication and team leadership.
• Attain revenue goals (through billable hours) and maximize professional service profitability through accurate forecasting and effective management of the cost center.
• Drive the continuous evolution of professional services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building a strong professional services team and brand.
• Collaborate with other groups and leaders to optimize processes related to project staffing, assessing and developing consultant skills.

• • 8+ years of experience relevant to this position including 6+ years of consulting and 2+ years of Practice and/or Project Management experience.
  • An authentic, engaging and motivating leader who has led medium to large teams and effectively managed volume and scale.
  • A track record of developing the skills and abilities of early career direct reports.
  • Specific experience consulting to and/or working with medium to enterprise scale organizations
  • Demonstrated success as a customer facing consultant; experience in translating customer business requirements into workable software solutions
  • Proven customer engagement skills and track record of implementing Cloud-based technology application package solutions such as ERP, CRM, PSA or EPM. NetSuite or Oracle ERP platform experience is a plus.
  • Strong verbal and written communication, as well as presentation skills
  • Bachelor and/or Masters degree in a business or technical discipline
  • Formal project management methods experience a plus

Ability to travel as needed; up to 25%