As a Sr. Process Manager at Owens & Minor, you will report directly to the Chief of Staff of IT Operations and play a key role in defining, managing, and facilitating the future of Owens & Minor’s IT service delivery and operations processes.

Become a resident expert in our key processes related to IT Service Management, IT Talent Management, and IT Business Operations while gaining a thorough understanding of stakeholder needs. Partner with internal groups including, but limited to, IT Service Management, IT Operations, IT Asset Management, IT Governance, Corporate Finance, Corporate HR, and various manufacturing and distribution departments within the global footprint. Work with the internal groups to identify key processes, priorities, and pain points and help define and drive changes that drive efficient delivery of IT services while understanding the constraints including costs, quality, effectiveness, time, and other factors. Define, Instrument, and Track relevant KPIs and success metrics to continually measure department performance and uphold key quality success criteria. Keep Sr. Leadership informed of the health and progress of the Global IT Organizations operating performance through the creation of periodic reports and deliver such reports to leaders, teammates, and Executives as required. Design and conduct virtual and in-person workshop sessions with Sr. Leaders and other teammates working on the project objectives. Support training efforts by providing input, document requirements and support the design and delivery of training programs. Support in identifying problems and provide resolutions for root cause and ideas for continual improvement. Create and implement change management strategies that drive desired business outcomes, employee adoptions, and minimize resistance. Complete work in an autonomous fashion with a high level of attention paid to detail. Acts as a trusted advisor and builds and maintains relationships with IT leaders and business executives to understand global business needs, ensures cost-effective delivery of IT services to meet those needs, and to respond with agility to changing business priorities. Leverages influence and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions to achieve business goals. Supports IT planning and policymaking committees; assists in driving the development of enterprise technology standards, governance processes and performance metrics. Supports leadership, coaching and direction to the global IT Operations organization’s leadership team and staff

EDUCATION & EXPERIENCE:

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field of study
• Minimum of five years in progressing IT roles or equivalent experience with operation processes, training, and organizational change management
• Or any equivalent combination of education and experience to meet the above requirements.
• Experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts (strategic planning, organization design and development, etc.)
• Experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments highly preferred

KNOWLEDGE SKILLS & ABILITIES:

• Exceptional leadership skills with the ability to develop and communicate a vision that inspires and motivates staff and aligns to the IT and business strategy
• Ability to instill confidence in the business and demonstrate the business value of IT
• Effective influence and negotiation skills in an environment where resources may not be in direct control of this role
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
• Understanding of key Program and Project Management methodologies (PMI-PMBOK preferred).
• Success in leveraging both traditional best practices, such as IT service management practices based on ITIL, as well as emerging methods like DevOps that are optimized for agility.
• Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives.
• Ability to drive organizational change and build infrastructure capabilities that effectively balance the need to continuously exploit capabilities to optimize operational efficiency with the need to deliver innovative and agile infrastructure and operational solutions to enable the business to explore new opportunities
• Excellent verbal and written communication skills, including the ability to articulate messages to a variety of audiences ranging from front-line workers to C-Suite.

ADDITIONAL REQUIREMENTS:

• Ability to travel up to 10%; may include international travel