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Technology Manager – GBS IND
2 years ago
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The technology areas of focus for the role includes, Data Center and end user networks, public and private Network Transport and Optical systems and emerging technologies (Switched-Ethernet, LTE, etc.), Corporate/Branch and Building Networking including Wireless. Knowledge in related technology areas such as Voice and Voice over IP (VoIP) solutions is a plus. Network Appliance, Video and Unified Communications knowledge are important.
- Managing Team of Engineering and Project managers, Ensure work assignment and Prioritization of work
- Manage Internal and External Stakeholder
- Manage Performance and Risk Matrices
- Escalation management
Reinforce responsible growth, build capabilities by upskilling and reskilling team member
- Work on process optimization/improvement opportunity
- Work as Coach and mentor
- Takes direct accountability for the resources and all assigned work tasks.
- Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners.
- Develops, tracks, reports, and manages delivery.
- Manages Risk and communicates
- Candidate must understand how designs turn into Implementations that are based upon standards and defined strategies.
- Works with Design and Architecture Engineering in a “knowledge sharing” capacity in support of the team’s adoption and successful delivery of technology (new), systems or process changes.
- Plays a strong role in project delivery lifecycle management. Partners with the Design Engineering team to create Detailed Implementation Plans for all design, Test and Accept criteria, Back-Out and Validation plans and procedures. Adheres to Project Close-Out practices such as asset tracking, inventories, chargeback, documentation and the related systems, tools, and process updates.
- Technical areas of focus include but are not limited to WAN/MAN, Routing, Switching, Firewalls, Load Balancers, LAN, TCP/IP, DNS, UDP, Latency, NAC, QoS, CAC, EIGRP, BGP, OSPF, Multicast, NHRP, ATM, PPP, IPv4, IPv6, MPLS, ACL, VNP, Building Wireless/Wi-Fi solutions (802.xx) and carrier “in-building wireless services (DAS) etc. Knowledge of Cable Systems a plus.
- Experience in various equipment manufacturers including but not limited to CISCO, Juniper, Arista, Brocade, EMC, etc.
- Financial services (Insurance, Banking, Investment banking), is a plus.
- Knowledge and experience in Software and Systems Application and design (Linux, UNIX, etc.) a plus.
- Has participated in design and/or implementation of major IT projects.
- Experience in process re-engineering and work styles such as ITIL, Six Sigma, MOF/MSF, etc.is a required.
Education
- Bachelor’s degree in engineering, computer science,
- Industry Certifications in CCDP, CCNA, CCNP, and CCIE are strongly preferred.
Experience Range
- Minimum of 18 to 20 years’ experience required in Data Networking-related disciplines in design, operate and implementation services.
Foundational Skills
- Minimum 5 Year in people manager role
- Leadership: be a self-starter, self-directed and shows initiative.
- Focused on execution, delivery, and commitment to delivery
- Ability to work in a high paced environment.
- Can manage risk; is a good decision maker.
- Understands the big picture; can relate to the firm’s strategy and actions and how they support our business results.
- Demonstrates ownership: Is accountable and influential/can hold others accountable (professionally).
- Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally.
- Must have strong CISCO NSO experience and general experience in Network Automation tools and processes.
- Design, Implementation, Support Data Center SDN; ACI/NSX, Arista CloudVision is required
- Design, Implementation, Support SDWAN is required, preferred if on Cloudgenix
- Strong skills in Scripting required; Python, Ansible, PowerShell,
- Strong Automation Skills – Expect, Rancid, REST/SOAP
- Must have software development experience, should think like a software developer.
- Must have a strong knowledge of Network Security.
- Must adhere to global design authority processes and procedures.
- Must demonstrate good computer skills and the use of various applications such as MS Office, MS Visio are required.
- The ability to assemble professional documents and artifacts.
- Must have extensive knowledge and experience using (both reactively and productive) advanced tooling. It includes but is not limited to Sniffer/wire Shark, Prognosis, Scripting, SolarWinds, HP NA/OpsWare/OpenView, etc.
- Application experience with an innovation “mind-set” and how it impacts how engineering work gets done is important. Coding and application design experience is a plus.
- Is responsible for the quality of the service outputs of his/her work.
- Voice/VoIP/UC and Video knowledge (understanding of VoIP/UC systems (i.e., Cisco CUCM, AVAYA Communications Manager, Microsoft LYNC and Skype for Business, etc.) is important.
- Crisis Management experience is a plus.
Desired Skills
- Minimum of 10 to 12 years’ experience required in Data Networking-related disciplines in design, operate and implementation services.
- Cloud or SDN knowledge and experience a must.
- Wireless LAN: Aruba preferred
- Associated certifications JUNOS/JNCP, Arista, Cisco CCVP, and CCIP-Voice are a plus.
- Design, Implementation, Support Data Center SDN; ACI/NSX, Arista CloudVision is required
- Design, Implementation, Support SDWAN is required, preferred if on Cloudgenix
- Strong skills in Scripting required; Python, Ansible, PowerShell,
- Strong Automation Skills – Expect, Rancid, REST/SOAP
- Experience working in an Agile environment
- Strong background in IT service delivery role (i.e. engineering support for projects)