This position is part of Business Operations BU, within Global Hub Operations and Transitions Management organization and reporting to the Head of Global Transitions Management.

• Establish and enforce transition governance standards and procedures, as well as define and continuously update transition management methodologies and best practices.
• Manage the organization’s transition portfolio on selection, prioritization, and resource allocation, aligning them with strategic goals.
• Collect and analysing transition data; generate transition performance reports and metrics for different stakeholders.
• Aid the Head of Global Transitions Management on ensuring alignment of projects with strategic goals and objectives, as well as prioritizing projects based on business priorities and resource availability.
• Develop and maintain transition management templates, documentation, and processes.
• Provide training to the entire transition organization and ensure that transition management skills and knowledge are continuously improved.
• Conduct one-on-one interviews, surveys, focus groups, workshops, to articulate change vision and objectives, understand the transition organization needs and issues, and gather input for assessments.
• Consult, advise and evaluate the transition organization improvement opportunities to bring best-in-class transition methodology way of working and workload distribution.
• Maintain and update / improve methods, templates, tools to ensure business case value realization.
• Communicate and interact with all levels of management, be able to manage multiple initiatives and priorities across the team and be a ‘hands on’ contributor to prioritize and organize effectively to make decisions and solve problems.
• Change & Risk management – Work closely with different teams and Change Management resources to drive/support in change management area.
• Training & Development – Create, manage , drive and improve trainings and upskilling of the transitions management organization resources on new concepts/ technologies/ domains based on the organizational requirements.
• Research, analyse and bring best practices, including staying abreast of external best practices through active participation in Global Transition network, forums, etc.
• Manages and counsel direct reports to excel in their roles.
• Build and lead a Transition Value Office team, ensuring roles and responsibilities are clearly defined.
• Motivate and guide team members to meet all assigned objectives and deadlines.

• Experience:
  • 6+ years’ experience in global business transformation process assessment, within consulting company, GBS and/or BPO organizations.
  • Proven experience in shared services environment.
  • Strong experience on developing, maintaining, improving and enforcing Transition Methodology and Tools.
  • Experience in Transition to Shared Services, Target Operating Model definition including core model design and activity split.
  • Operational experience with processes is a plus.
  • Proven track record of transition oversight, both during solutioning phase as well as during transition execution.
• Soft skills:
  • Excellent stakeholder management skills. Comfortable interacting with senior stakeholders / executives.
  • Excellent English written and oral communication & interpersonal skills.
  • Self-starter, initiative-taker, and ability to work independently under pressure and deliver high level of customer service.
  • Highly flexible, adaptable, and creative.
  • Exceptional multi-tasker, able to establish priorities and timelines.
  • Ability to lead and motivate team members with direct and/or indirect reporting relationships across multiple geographies.
  • Efficient analytical skills; attention to detail.
  • Adaptability to work in ambiguous, constantly changing situations, including flexibility in working hours to accommodate working with different regions/geographies.
  • Ability to develop high-quality presentations.

• Technical skills:
  • Programs, Project and/or Change Management certification (e.g. MSP, PMP, Prosci) is a plus.
  • Knowledge of LEAN/Six Sigma/Continuous Improvement (CI) methodologies – Certifications in these areas a plus.
• Education: Bachelor’s degree (or equivalent) in a business or project management related field.
• Languages: Fluent in English