This is an excellent opportunity to join a fast-paced, highly dynamic Human Resources team that is innovating and making a positive impact on the people of Ares. We are seeking a dynamic Vice President, HR Optimization leading the Service Operations function. In this role, you will oversee the Service Operations function, managing global HR inquiries, HR Employee Data Management, global onboarding and work authorization, and the execution of day-to-day HR processes and tasks. This role is critical in ensuring seamless HR operations and delivering exceptional service to employees worldwide.

Service Operations Leadership:

• Lead and manage the Service Operations function, ensuring efficient handling of global HR inquiries and requests.
• Oversee and direct the Service Operations team, offering mentorship and support to foster team growth and development.
• Develop and implement strategies to enhance service delivery and employee satisfaction.
• Develops scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, and others that make up the employment life-cycle.
• Provides oversight and ensures strong quality control and review processes are in place to maintain HR Knowledgebase as well as Ares’ internal procedures and guides
• Implement and leverage tools to automate processes, enhancing sustainability and scalability.
• Monitor and analyze service metrics to identify areas for improvement.

HR Employee Data Management

• Oversee the management and maintenance of HR employee data, ensuring accuracy, confidentiality, and compliance with data protection regulations.
• Implement best practices for data management and continuously improve data processes.

Global Onboarding And Work Authorization

• Lead the global onboarding process, ensuring a smooth and positive experience for new hires.
• Manage work authorization processes, ensuring compliance with local and international regulations.
• Collaborate with regional HR teams to streamline onboarding and work authorization procedures.

HR Process And Task Execution

• Oversee the execution of day-to-day HR processes and tasks, ensuring timely and accurate completion.
• Develop and document standard operating procedures for HR processes.
• Identify opportunities for process automation and improvement.

Education

• Bachelor’s degree in human resources, Business Administration, or a related field; Master’s degree preferred.

Experience Required

• 10+ years of experience in HR operations, shared services, or related field
• Strong knowledge of HR best practices, data management, and HR compliance requirements
• Proven track record of leading and optimizing HR service operations/shared services in a global organization
• Proficiency with Microsoft Office suite – particularly Outlook, Word, Excel, PPT
• Prior experience with Workday (HRIS) required

General Requirements

• Excellent problem-solving capabilities, with timely resolution, demonstrating an ability to work independently with limited guidance and exercise independent judgment, including knowing when to elevate concerns or issues
• Ability to manage time and priorities well in a deadline-driven, fast paced department
• Excellent client service orientation/stakeholder management
• Demonstrates an eager, can-do attitude, willing and wanting to learn and take on projects as needed in dynamic environment
• Ability to maintain confidential information in compliance with HR & Firm policies
• Excellent communication skills and a strong team orientation
• Technology savvy and willing to learn new systems in a short period of time
• A self-starter with excellent multi-tasking capabilities