With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Strategy and Planning:

• Recommend and lead the strategy and planning for Central Operations organization to unite the centralized operations groups to align with the overall strategy of AINA Operations.
• Scale Central Operations by aligning transactional / core operations activities to standardize Underwriting operations with a focus on functional expertise, optimization and quality.
• Partner with Strategic Operations Management, Process Excellence, Strategic Portfolio Management and other applicable teams to adopt solutions that drive efficiency, customer centricity and improve underwriter capacity.

Execution:

• Set goals and action plans to ensure operational standards are being met in alignment with the AINA business strategy
• Identify opportunities to streamline underwriting service processes, reduce turnaround times, and enhance operational efficiency
• Establish Standard Work in partnership with Operations Leadership (Process Excellence [Lean CoE] ) and drive adoption of lean practices, including cultural changes, across the Central Operations organization
• Implement opportunities for automation and other technology tools to drive better data management, optimization of processes and better employee engagement
• Analyze performance metrics and OKRs across the Central Operations organization to drive operational performance
• Oversee the Central Operations budget, optimize costs, and allocate resources effectively
• Drive labor arbitrage and sourcing opportunities in partnership with the Underwriting Services Operations function to reduce Total Cost of Service
• Ensure operations practices comply with company policies, industry regulations, and relevant compliance standards

Talent Management:

• Manage multiple teams led by Managers and/or Supervisors.
• Develop diverse groups of teams around functions, including Submission Intake, Compliance Operations, Motor Vehicle Services, Workers’ Compensation Operations, etc.
• Identify skillsets in competencies and drive the improvement to enhance both transactional and complex service delivery of accounts

Capability Development:

• Build operational capabilities to drive Central Operations performance

Individual:

• Extensive experience in Central Operations/Shared Services with a history of progressive leadership responsibilities
• Strong analytical and leadership skills with proven experience leading diverse, high-performing teams
• Service-oriented focus and ability to drive a consistently positive engagement for internal and external customers.
• Advanced team management and excellent leadership abilities, fostering a collaborative and results-driven culture
• Possess a continuous improvement mindset and familiarity with Lean principles in order to recommend significant improvements to our processes and service
• Strong ability to implement technology solutions across multiple functions

Team:

• Effective verbal and written communication skills to interact with senior management, clients and team members
• Broad management and leadership knowledge to lead multiple product lines units
• Dedicated to providing excellent customer service and addressing client needs promptly
• Ability to adapt to new technologies and ways of working to drive optimal processes

Skills:

• Excellent written and oral communication skills
• Strong analytical ability
• Must demonstrate proficiency in Teamwork and Interpersonal Skills, Communication, Technical, and Organization, Problem Solving and Service Skills
• Self-starter demonstrating flexibility, accountability, and adaptability.
• Knowledge of Microsoft Outlook, Word and Excel
• Proficiency with all Arch systems and technology in general

Education

• Bachelor’s Degree in related field preferred
• 12 years prior experience in Insurance Operations role