Disney Worldwide Shared Services interacts with and supports many Business Units across the entire Disney Company. From theme parks to broadcasting, we strive to supply great customer service to the teams that have mastered great guest service. Disney’s overriding objective is to create shareholder value by continuing to be the world’s premier entertainment company from a creative, strategic, and financial standpoint.

• Oversee global provision of company-wide employee / cast member travel operations for Disney businesses, including the re-design of in-source, co-source and out-source operational models to ensure cost effective, efficient operations.
• Oversee multi-site travel operations teams, currently comprised of more than 40 personnel multiple US locations and oversight of all global TMC’s in multiple international regional locations.
• Provide strategic direction to and ongoing management of commercial and charter airlines, hotels, and transportation vendor contracts.
• Provide strategic direction to and ongoing management of technology enabled travel solutions.
• Drive consistent year on year cost reduction initiatives.
• Actively nurture executive and cast member relationships and demonstrate excellence in client service.
• Develop and actively oversee cast member professional and career development efforts.
• Oversee governance and enforcement of Company travel policy compliance and related reporting efforts.
• Manage global Citibank and AMEX card relationships to monitor performance, ensure SLA and contract compliance and resolve operational issues as they arise.
• Responsible for the global Group & Event strategy, policy and technology
• Responsible for global business travel contract negotiation and relationship mgmt. for all lines of travel
• Responsible for the overall Concur business relationship including contract management and oversight of the internal audit process.
• Oversees C-Suite level and Companywide Sr. Executive engagement and support.

Minimum Education

• Bachelor’s in business

Preferred Education

• MBA strongly Preferred

Experience/Skills/Training

• 20+ years’ experience in Fortune 100 size enterprises leading organizations of significant scale. Travel industry expertise is essential.
• Travel industry expert and working knowledge of airline / hotel reservation, commercial card programs, industry regulations, and related systems.

Preferred Experience/Skills/Training

• 20+ years’ experience in Fortune 50 enterprises

Additional Information

• 20 years proven leadership skill within a multi-national enterprise.
• Proven ability to lead multi-site service locations.
• Proven ability to champion process improvement and business transformation.
• Deep vendor relationship negotiation and management experience
• Polished executive verbal and written communication/presentation skills.
• Demonstrated ability to inspire, coach, lead, and develop a diverse team of professionals.
• Sought after team leader with team-work mentality.
• Excellent organization skills and proven ability to operate effectively under pressure.
• Demonstrated ability to successfully manage multi-departmental cost base within budget.
• Clear understanding of industry regulatory changes and requirements
• Proven communication and relationship managements skillset with continued Sr. executive leadership engagement