The Insurance Partner Manager, Global Shared Services (GSS) is a VP role reporting to GSS Governance and Transformation Lead and supporting the team based out of India for all matters related to governance, talent management and strategy aligned to various Liberty Mutual Insurance(LMI) Insurance (Claims) engagements spread across geographies. The team oversees the execution of the overall Enterprise wide outsourcing workstream and serves as a single point of contact for Home office and Regions.

This role shall entail working closely with the Internal Stakeholders and the Strategic Vendor Partner(s).

Responsibilities include but are not limited to:

• Governance Framework – Maintaining a strong governance framework including MBRs, QBRs and Townhalls. This is to facilitate performance management, feedback mechanism and effective communication between LM stakeholders and their offshore teams.
• Performance Management – Ensure robust tracking of progress including performance monitoring of the offshore delivery and building action plans around deficiencies.
• Liaising with internal stakeholders and strategic vendor partner(s) eventually leading to fostering of closer working relationships
• Internal Audit – Ensure correct invoicing, transformation benefits delivered, and operational efficiencies and quality delivered by the vendors in line with the MSA/SOW (contractual agreements)

• 15+ years of work experience in Insurance / Reinsurance Operations, Governance, Transition and BPO management role in the P&C domain, spread across various departments in the Insurance value chain like Claims Operations
• Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred.
• Have considerable experience in working in an offshore-onshore environment, with multiple stakeholders spread across geographies.
• Have organizational and multi-tasking skills with strong stakeholder management (CXO level) & cross-functional influencing skills.
• Be able to work independently and in a team environment while balancing creative problem-solving with concrete business needs.
• Have a strategic and tactical business judgment and maintain a sense of urgency to execute quickly and efficiently.
• Be self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives.
• Be a creative problem-solver who is naturally curious.
• Have aptitude for innovation, high integrity, and ethics.
• Be flexible to work across time zones to support global teams as necessary.
• Be open to travel across international locations to support business requirements as necessary.
• The ideal candidate will also have a deep understanding of Liberty’s culture & business operations to drive consistent expectations and the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment.