As a key member of the technology leadership team, this person will be involved in defining the future roadmap of the IT organization by continually evaluating the firm’s technology practices across the global enterprise and shaping strategies and processes that truly enhance business objectives and deliver effective business capabilities. The VP of Operational Excellence will also be responsible for instilling a culture of innovation and efficiency into the technology organization to ensure ongoing platform flexibility and the continuing adoption of best practices.

As a key member of the technology leadership team, this person will be involved in defining the future roadmap of the IT organization by continually evaluating the firm’s technology practices across the global enterprise and shaping strategies and processes that truly enhance business objectives and deliver effective business capabilities. The VP of Operational Excellence will also be responsible for instilling a culture of innovation and efficiency into the technology organization to ensure ongoing platform flexibility and the continuing adoption of best practices.

• Infrastructure Strategy, operations, and maintenance across shore and ship; infrastructure domains include internal compute, hosted compute, network (data and voice), service desk, end user compute, ITIL Service Management
• Ownership of all technology service operations processes including problem, event and incident management for level 1 and level 2 support including communication both on in business and technical terms aimed to the appropriate audiences.
• Deliver Service Management globally aligned with the businesses, proactively managing the availability and stability of all critical services.
• Drive the strategy for Service delivery including service desk capabilities, tools, and process.
• Be the focal point within the firm for communication on service, availability and risk.
• Build and maintain constructive working relationships with Technology teams, business, Service Providers, and guest experience.

The ideal candidate will possess a combination of strategic and execution skills at the enterprise level, along with exceptional teamwork, collaboration, and influencing skills. S/he will have a proven track record of designing, developing, and delivering cost-effective and reliable infrastructure and service delivery solutions via both in-house and outsourced resources. Beyond excellent delivery skills, the ideal candidate will be a commercially-inclined, business technology officer with a proven record of creating real business value through the alignment of technology and business interests.