Senior Manager
IT Services and IT Consulting
N/A
Workforce Services Senior Manager
Accenture
Muntinlupa
2 years ago
Apply for me
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.
- Overall management of the WFM AP and QA cost structure and budget
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours.
- Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
- Responsible for delivery on all contracts / SLAs
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
- Drive industrialization of BST across all contracts OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Muntinlupa Axis One
- 12 years overall experience with at least 5 years in leadership capacity (BPO or non-BPO)
- Well rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)
- For Forecasting, Scheduling, Capacity Planning – must be able to do it manually AND with a tool and create from scratch as well
- Stakeholder Management, Financials, experience in handling multiple projects simultaneously
Salary
$
67648
Ranks
Responsibility
Scope
-
Workplace
-
Functions
Level
N-3
Travel
0%
Date Added
04-01-2024